Results 131 to 140 of about 10,252 (165)
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CUSTOMER SATISFACTION AND ONLINE HOTEL REVIEW EVALUATION
2014tourismos, Vol. 9 No. 1 (2014)
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Wine attractions at hotels: study of online reviews
International Journal of Wine Business Research, 2019PurposeThe purpose of this study is to delineate the role of wine at hotels from the customer’s perspective by analyzing New York City hotel reviews posted on TripAdvisor.Design/methodology/approachThis study used content analysis to study 26,831 wine-relevant reviews that had been posted on TripAdvisor’s New York City hotels by April 12, 2018.
Yu-Chin Jerrie Hsieh +2 more
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Sentiment Analysis for Hotel Attributes from Online Reviews
2020 Innovations in Intelligent Systems and Applications Conference (ASYU), 2020Users evaluate hotels by using online reviews depend on their various attributes. In this study, sentiment analysis of the reviews consisting of these attributes has been carried out by using 11 attributes, which determined beforehand. Thanks to the this analysis, user’s overall assessment has been determined and summarized from reviews regarding any ...
Durmaz, Semih +4 more
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Understanding Online Hotel Reviews Through Automated Text Analysis
Service Science, 2016Customer reviews submitted at Internet travel portals are an important yet underexplored new resource for obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for traditional tools that were designed for well-structured, quantitative data.
Mankad, Shawn +3 more
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Impact of Online Reviews on Online Hotel Booking Intentions
2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 2023Ching-Yu Lien +3 more
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Digital marketing strategies, online reviews and hotel performance
International Journal of Hospitality Management, 2018Abstract We investigate to what extent digital marketing strategies (such as having a digital marketing plan, responsiveness to guest reviews, and monitoring and tracking online review information) influence hotel room occupancy and RevPar directly, and indirectly through the mediating effect of the volume and valence of online reviews they lead to ...
Patrick De Pelsmacker +2 more
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Engagement in online hotel reviews: A comparative study
Discourse, Context & Media, 2013Abstract This paper explores and compares American and Chinese travelers' engagement patterns in their online hotel reviews. Overall, the two populations display homogeneity across the engagement resources of monogloss and heterogloss, construing hotel review writing as primarily assertive and drastically constricted against alternative voices.
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Text Sentiment Analysis of Hotel Online Reviews
Proceedings of the 5th International Conference on Computer Science and Software Engineering, 2022Hua Bai, Guojing Wang
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Integrative oncology: Addressing the global challenges of cancer prevention and treatment
Ca-A Cancer Journal for Clinicians, 2022Jun J Mao,, Msce +2 more
exaly
The influence of online reviews to online hotel booking intentions [Summary]
20171343-1364.
Zhao, Xinyuan (Roy) +3 more
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