Results 51 to 60 of about 10,252 (165)
Multidisciplinary Business Review, 2017 This conceptual paper intends to a) analyse the effects of distributive, interactional and procedural justice on mana-gerial responses to negative online reviews to new guest hotel choice, b) determine which dimension of justice theory has the largest ...
Teresa Treviño, Flor Morton
doaj
The Impact of Online Reviews on Hotel Performance
Journal of Modern Hospitality, 2023 Purpose: The main objective of this study was to explore the impact of online reviews on hotel performance. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork.
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Journal of Open Innovation: Technology, Market and ComplexityThe investigation into sharia hotel websites is highly relevant for Muslim tourists, particularly because the strict regulations governing their choices necessitate detailed information to aid in their decision-making when renting hotels online.
Satria Fadil Persada +4 more
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Tourism and HospitalityThis study aims to understand solo female travellers’ hotel experiences in Canada by analyzing online reviews from TripAdvisor. We employed keywords such as “solo female” and “single female” to identify online reviews, followed by a manual review process
Feiyan Zhou +2 more
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Social big data analysis of Five Star hotels: A case study of hotel guest experience and satisfaction in Marrakech. [PDF]
African Journal of Hospitality, Tourism and Leisure, 2019 The fast progress of the Internet and mobile devices facilitated the introduction of travel and hospitality review sites, producing a high number (big data) of customer opinion posts.
El haouta Imane +1 more
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Online Review on Hotel Booking Decision: Consumer View
International Journal of AtharvaOnline reviews have become a pivotal factor in shaping consumer decision-making, especially for services like hotel bookings. This study explores how online reviews influence consumer choices, specifically within the context of hotel reservations in Kathmandu, Nepal.
Manish Suwal +2 more
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Annals of Tourism Research Empirical InsightsLimited research exists on the types of responses to online reviews that effectively meet the expectations of potential hotel guests, and whether their satisfaction with these responses leads to improved perceived service quality and intent to stay. This
Dieu Thi Tran +3 more
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Online reviews: a pathway to hotels improvment
, 2020 Objetivos: O propósito deste estudo é verificar como avaliações sobre hotéis postadas em plataformas de avaliação online podem ser uma ferramenta útil para melhorar o desempenho das empresas hoteleiras. Tal finalidade originou as seguintes questões: 1) De que forma a análise das avaliações online podem ser úteis para os gestores, profissionais de ...
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Journal of Tourismology, 2019 Today, access to social media on the internet is becoming easier and the number of active users on social media is increasing day by day. This mobility causes social media platforms to become a frequently used source of information.
Serkan AK, Mithat Zeki DİNCER
doaj
The Role of Visual Cues in Online Reviews: How Image Complexity Shapes Review Helpfulness
Journal of Theoretical and Applied Electronic Commerce ResearchOnline reviews play a critical role in shaping consumer decisions and providing valuable insights to enhance the products and services for businesses. As visual content becomes increasingly prevalent in reviews, it is essential to understand how image ...
Yongjie Chu, Xinru Liu, Cengceng Liu
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