The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots
ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley +1 more source
Job insecurity and insomnia among hotel frontline employees: the mediating role of psychological distress and the moderating role of financial stress. [PDF]
Qianhui Z, Rafiq M.
europepmc +1 more source
Are Start‐Up Acquisitions by Dominant Firms Driving Innovation or Killing Competition?
ABSTRACT This paper develops a sequential model to examine start‐up acquisitions in markets with network externalities, incorporating a pre‐entry strategic buyout option that allows the incumbent to integrate the start‐up's innovation, followed by post‐entry expenditure on coordination advertising, and defensive pricing strategies.
Adele Whelan, Kate Hynes
wiley +1 more source
The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality. [PDF]
Wang Q, Sun S, Yan Z, Niu Y.
europepmc +1 more source
ABSTRACT In this paper, an integrated digital twin‐based fault‐diagnosis framework is proposed to detect bolt loosening in flanged pipe connections. The approach combines finite element‐based numerical modeling, experimental modal analysis, and advanced signal processing‐assisted deep learning to achieve reliable loosening detection under operational ...
Milad Shabani Yousefabad +4 more
wiley +1 more source
A multi-method analysis of employee-driven green service innovation in hotels based on the ability-motivation-opportunity framework. [PDF]
Li Y +5 more
europepmc +1 more source
Online Rebate Strategy for a Dual‐Channel Supply Chain
ABSTRACT As online shopping channels become ubiquitous, consumers are faced with a vast number of digital purchasing options. To attract more consumers, many e‐shops utilize cashback websites (CWs) to provide online rebates. This study examines a dual‐channel supply chain, in which the manufacturer sells products through both its own online store and a
Peng Xu, Xuan Zhao, Tiaojun Xiao
wiley +1 more source
Designing hospitality for health: an emerging approach to public health. [PDF]
Howell BD +6 more
europepmc +1 more source
An invasional meltdown can occur when a non‐native species facilitates the spread of another non‐native species in the invaded area, increasing its likelihood of survival or its ecological impact. Plant–pollinator systems pose an exceptional study system to test this concept, which remains poorly known.
Daniel Echeandía +9 more
wiley +1 more source
Understanding the spatial pattern and determinants of Airbnb revenue through a spatial regression approach: Perspective from Indonesian cities. [PDF]
Aritenang AF, Shabrina Z.
europepmc +1 more source

