Results 171 to 180 of about 24,524 (250)
Value in the ‘valley of the shadow of death’—When the user is no longer the value arbiter
Abstract The Public Service Logic (PSL) user‐centric perspective on value creation has been one of its main critiques. Scholars argue that for some real‐world applications, such as emergency services, where users cannot engage with service offerings, the PSL must consider the roles of other service actors beyond just facilitators.
Higor Leite, Stephen Osborne
wiley +1 more source
Counterfactuals: Does bureaucracy produce unfair workplaces?
Abstract Bureaucracy is often used as a metaphor for organisations that place machine‐like functioning above human needs. In this paper, a mixed‐methods approach is used to investigate the relationship between bureaucracy and fairness in public administration.
Clemens Striebing +2 more
wiley +1 more source
Service Recovery in Chatbot‐mediated Environments: Trust Dynamics and Customer Loyalty Intentions
Abstract Prior research has shown that customers’ perceptions of chatbots may be influenced by the situational context in which human–chatbot interactions take place. This research advances understanding of artificial intelligence (AI)‐enabled chatbot‐led service failure recovery (SFR) in the context of customer loyalty.
Wilson Ozuem +2 more
wiley +1 more source
Ed Davey's Tory Removals: The Liberal Democrats and the 2024 General Election
Abstract The 2024 general election represented a remarkable comeback for the Liberal Democrats. Less than a decade on from the coalition and the 2015 election debacle, Sir Ed Davey's party reclaimed third‐party status in the House of Commons with seventy‐two MPs—the largest total for the Liberal Democrats or their Liberal Party predecessors since the ...
Peter Sloman
wiley +1 more source
Over the last 25 years, perceptions of the early prehistory of Northwest Africa have undergone radical changes due to new fieldwork projects and a corresponding growth in scientific interest in the region. Much of this work has been focused in Morocco, known for its extremely rich fossil and archaeological records in caves and rock shelters.
Nick Barton +3 more
wiley +1 more source
Indigenous societies along the temperate Pacific coast of North America embody diverse cultural institutions. This variation is conventionally classified into two distinct cultural areas: the Northwest Coast (NWC) and California (CAL). Discussion of the environmental, material, social, and ideological variation in these societies has a long and ...
Eric Alden Smith, Brian F. Codding
wiley +1 more source
This article examines the ending of a friendship in ethnographic fieldwork. I argue that friendship is a necessarily ambiguous concept and relation, made most distinctive as a ‘friendship’ at its end. Reflecting on a friendship that was ended between this author and an old friend in fieldwork in Halleigh, North Manchester, England, I discuss the ...
Katherine Smith
wiley +1 more source
Policy Points Rural communities have more limited access to medical care and worse health outcomes. Existing federal and state policies largely fall short in addressing rural access disparities. Rural health woes require increased government funding for providers and the embrace of alternative health delivery mechanisms, as well as expanded public ...
MICHAEL E. SHEPHERD
wiley +1 more source
Certified Nurse‐Midwife Practice Authority as a Structural Determinant of Maternal Health
Policy Points State scope‐of‐practice restrictions on certified nurse‐midwives are associated with lower workforce density and higher maternal vulnerability. In fact, 25 states currently impose collaborative or restricted practice environments that coincide with the nation's worst maternal health indicators.
CURISA M. TUCKER, JENNIFER BAUMSTARK
wiley +1 more source

