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Customer loyalty and trust in South African retail banking [PDF]
Innovative Marketing, 2023 Customer loyalty and trust are key elements for the success of retail banking. For this reason, it is crucial to investigate the predictors of these elements.
Marko van Deventer +1 more
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The COVID-19 pandemic and its impact on consumer's interaction on mobile banking application: Evidence from Jordan [PDF]
International Journal of Data and Network Science, 2022 Since COVID-19 became a pandemic, the global economy has been dramatically affected. Not just that, the consumer behavior in the retail market has also changed. This paper aims to examine the effect of the coronavirus crisis on consumer behavior
Khaled Aldiabat +5 more
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Modeling the factors that explain customer loyalty in retail banking [PDF]
Innovative Marketing, 2021 Literature suggests that achieving adequate customer loyalty is a significant determinant of growth and profitability. However, in South Africa, there is no evidence of a validated customer-loyalty-in-retail-banking scale.
Marko van Deventer +1 more
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Tạp chí Phát triển và Hội nhập, 2023 Based on the secondary data source collected from the State Bank of Agriculture and Rural Development - Dong Nai branch and based on the criteria for evaluating the development of retail banking services.
Huong Mai Thi Le
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Validating brand identification and personality scale within the South African retail-banking context [PDF]
Banks and Bank Systems, 2021 While marketing experts agree that brand personality is important for brand identification, there is no evidence of a validated brand-identification-and-personality scale in the context of retail banking in South Africa.
Marko van Deventer
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Contemporary challenges and risks of retail banking development in Ukraine [PDF]
Banks and Bank Systems, 2018 Retail banking is an essential part of the financial services, accounting for a large part of all banking revenues and capital raising. This business line is designing the vital sphere to apply the adequate decision making approach for customer ...
Larysa Sloboda +2 more
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Return to Retail Banking and Payments [PDF]
SSRN Electronic Journal, 2009 The present paper examines the fundamental relationship between the country-level infrastructure of the retail payment market and overall bank performance. Using data from across 27 European markets over the period 2000–07, the results confirm that the performance of banks in countries with more developed retail payment service markets is better.
Hasan, Iftekhar +2 more
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Generation Y consumers’ perceived brand personality of South African retail banks [PDF]
Banks and Bank Systems, 2021 Successful management of a retail bank’s brand requires some form of brand image, such as brand personality. Creating a retail bank’s brand personality is effective in establishing attachment between customers and the retail-banking brand they choose to ...
Marko van Deventer +1 more
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RETAIL BANKING CONCEPT FROM A FORMAL PERSPECTIVE [PDF]
Economica, 2021 Expressions like “retail banking”, “retail banking products”, “retail banking services” have become very widespread in recent years in the banking environment, the media, the scientific literature, etc.
Oleg STRATULAT
doaj
Retail Banking Trends in India [PDF]
SSRN Electronic Journal, 2021 Retail Banking is a venture variation received by all banks due to actuality there are several solace factors for banks, specifically. Obtaining of a huge purchaser bottom, to choose item benefits, higher rate and productivity, scope for strategically pitching and as much as offer of economic items and broadening financial product to increment per ...
openaire +2 more sources