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Designing for Service Experiences
2016In this chapter, we discuss the way service design processes are conducted through make-believe, and the contributions that service design and its modes of thinking can offer for HCI. Focusing on the experientiality of service, we through a review of design processes, business logics and sample techniques illustrate the presence of make-believe at all ...
Luojus, S, Harviainen, J
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From Service to Service Design
2017This chapter explores the origins of service design through an overview of key concepts and theories, starting from the definition of service and the characteristics of the service economy. Service marketing and service management literature are analyzed to describe the difference between products and services and to trace service peculiarities, which ...
Francesca Foglieni +2 more
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Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services. Despite services being at the core of organisations, to create service flows, designers, groups and their diverse ...
Miettinen Satu, Jylkäs Titta
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Miettinen Satu, Jylkäs Titta
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2010
Service Science, Management & Engineering i.e. SSME, is a framework where new approaches and interdisciplinary connections can be made to produce relevant and useful knowledge to create services that solve people’s needs for a better quality of life.
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Service Science, Management & Engineering i.e. SSME, is a framework where new approaches and interdisciplinary connections can be made to produce relevant and useful knowledge to create services that solve people’s needs for a better quality of life.
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A map of design for services. What is design for services?
2011In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links
MERONI, ANNA, SANGIORGI, DANIELA
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Design for Service: Harmonising Product Design With a Services Strategy
Volume 2: Aircraft Engine; Ceramics; Coal, Biomass and Alternative Fuels; Controls, Diagnostics and Instrumentation; Environmental and Regulatory Affairs, 2006Over the last 10 years, the airline industry has come under increasing pressure to reduce operating costs and provide an improved service in an environment of declining revenues. As a result, operators expect engine suppliers to provide more efficient and reliable products and services, with lower and more predictable operating costs.
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Aircraft Engineering and Aerospace Technology, 1950
LAST month's article dealt with the problems and work associated with the preparation of Royal Air Force Maintenance Schedules, while this continuation of it is in the nature of a corollary. There are many ways in which aeroplane design could be better from the servicing viewpoint and the aim here is to indicate some of the lines of thought that can ...
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LAST month's article dealt with the problems and work associated with the preparation of Royal Air Force Maintenance Schedules, while this continuation of it is in the nature of a corollary. There are many ways in which aeroplane design could be better from the servicing viewpoint and the aim here is to indicate some of the lines of thought that can ...
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SAE Technical Paper Series, 1980
<div class="htmlview paragraph">Serviceability’s goal of minimizing the cost of repairs to cars can only be attained with designing and engineering help. Products must conform to existing field capabilities and limitations if the Service Industry is to be expected to perform proper repairs.
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<div class="htmlview paragraph">Serviceability’s goal of minimizing the cost of repairs to cars can only be attained with designing and engineering help. Products must conform to existing field capabilities and limitations if the Service Industry is to be expected to perform proper repairs.
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Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
Journal of Service Research, 2021Josina Vink +2 more
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