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Healthcare provider perceptions of a pediatric fruit and vegetable prescription program: a qualitative study. [PDF]
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Revolution at the Library Service Desk
Medical Reference Services Quarterly, 2008This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained.
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Ideal help desk/service desk in e-government and service quality: A literature review
2017 11th International Conference on Information & Communication Technology and System (ICTS), 2017Help desk and service desk are critical in this era regarding how much people need a place to ask to and consult to. People demand a transparent governance and help desk service desk is one way to fulfill that demand. But, there's ambiguity in what is the ideal help desk, because the condition in every country is different, they have their own ...
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Purpose – The purpose of this article is to encourage public librarians to consider replacing two service desks with one.Design/methodology/approach – The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk.Findings ...
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