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Simulation for IT Service Desk Improvement
Kvalita Inovácia Prosperita, 2014 IT service desk is a complex service that IT service company provides to its customers. This article provides a methodology which uses discrete-event simulation to help IT service management to make decision and to plan service strategy. Simulation model
Peter Bober
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Analisis Dampak Penerapan IT Service Desk pada Bank XYZ [PDF]
ComTech, 2010 The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes.
Ario Adi Prasetyo, Ford Lumban Gaol
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A machine learning based help desk system for IT service management
Journal of King Saud University: Computer and Information Sciences, 2021 A help desk system that acts as a single point of contact between users and IT staff is introduced in this paper. It utilizes an accurate ticket classification machine learning model to associate a help desk ticket with its correct service from the start
Feras Al-Hawari, Hala Barham
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Making policy to bridge gaps in health care access in Sindh, Pakistan: An analysis of the Sindh telemedicine and telehealth act 2021 [PDF]
Digital HealthObjective To conduct a comprehensive health systems policy analysis of the Sindh Telemedicine and Telehealth Act 2021 by examining its contextual drivers, governance and stakeholder dynamics, implementation barriers and facilitators, and policy content ...
Samrah Jawed +5 more
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Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI), 2023 Bank XYZ is one of the biggest banks in Indonesia. It has IT Service Desk function under Information Technology Division that specifically handles complaints or problems related to IT.
Desiana Nurul Maftuhah +5 more
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A DEEP LEARNING BASED IT SERVICE DESK TICKET CLASSIFIER USING CNN
ICTACT Journal on Soft Computing, 2022 Assignment of problem tickets to a proper resolver group is an important aspect and crucial step in any IT Service management tools like IT Service desk systems.
S.P. Paramesh, K.S. Shreedhara
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Регионология, 2020 Introduction. The study is of relevance due to the need for rational management of the IT infrastructure by large industry enterprises in order to increase the efficiency of their economic activities.
Svetlana V. Bazhanova +1 more
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May I Borrow a Stapler? Is This All Students Ask at the Service Desk in a University Library?
Evidence Based Library and Information Practice, 2021 Objective – The objective of the study is to increase the knowledge about what questions students ask at the library desk and what the purpose is of their use of the desk. Our focus has been on the physical meetings with the students.
Liv Inger Lamøy, Astrid Kilvik
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Service Desk Onboarding Training Environment
Acta Informatica Pragensia, 2022 Low qualification of employees newly hired to service desks contributes to the high turnover of service desk agents and consequently to low quality of services delivered.
Michal Dostál
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Whistleblowing System Deployment using ITIL v3 Framework
Jurnal Sistem Informasi, 2022 The Indonesian government has been urged to implement Whistleblowing systems for public services in order to achieve integrity zone development. Almost all service desk software provides user convenience as well as manages the service process in an ...
Nashrul Hakiem +5 more
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