Results 11 to 20 of about 26,082,229 (295)
Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima [PDF]
ComTech, 2011 Information Technology (IT) grows very rapidly and affects every aspect of business life to support competition with other companies that have the same field. PT. Matahari Putra Prima has implemented a computerized system as one of its business strategy
Hendra Hendra
doaj +3 more sources
IT Service Desk Implementation Solutions
Scientific Journal of Riga Technical University. Computer Sciences, 2010 IT Service Desk Implementation SolutionsThis paper analyzes main activities and issues regarding implementation and successful management of IT service desk. Paper not only defines how to determine whether company requires implementation of IT service desk but also describes auditing possibilities of operation of service desk if one already exists ...
Maris Harcenko +2 more
openaire +3 more sources
Leitfaden ITIL-Service Desk [PDF]
, 2006 Die »IT Infrastructure Library« stellt Best Practices für IT-Dienstleister zusammen. Dieser heute Quasi-Standard beschreibt die Vorgehensweise abstrakt in Form von Prozessen und Rollen. Der Service Desk ist das Bindeglied zwischen IT und Anwender. Der vorliegende Text zeigt die konkreten Umsetzungen am Helpdesk des Fraunhofer NOC.
Fischlin, Roger
openaire +3 more sources
How Does the Help Desk Quality Improve Customer Satisfaction? [PDF]
Athens Journal of Mass Media and Communications, 2017 Internet, virtual environments, and all the other modern forms of communication are a reality of modern man. Various forms of service with which we try to better the quality of daily life are becoming more sophisticated.
Ivan Pogarcic +2 more
doaj +1 more source
Predicting help desk ticket reassignments with graph convolutional networks
Machine Learning with Applications, 2022 Efficient triaging of incident tickets is a critical task in Information Technology Service Management. Introducing interventional measures on tickets that are difficult to resolve can help improve the triaging of complex tickets.
Jörg Schad +2 more
doaj +1 more source
FACTORS AFFECTING CUSTOMER SATISFACTION OF HOTELS IN DEBRE BERHAN, ETHIOPIA [PDF]
Innovative Issues and Approaches in Social Sciences, 2020 The basic purpose of this study was to examine factors that affect customer satisfaction by using variables of perceived service quality, price and corporate image hotels in Debre Berhan.
Robindro Singh Nongmaithem +1 more
doaj +1 more source
Towards an improved IT service desk system and processes: a case study [PDF]
, 2012 An IT service desk provides a Single Point of Contact for the customers and users regarding support requests. The world-wide adoption of IT Infrastructure Library (ITIL) framework has also pushed organizations to improve their service desk operations ...
Jäntti, Marko +2 more
core +2 more sources
Secret Shopping is an Effective Tool for Identifying Local Patterns in Library User Experience
Evidence Based Library and Information Practice, 2016 A Review of: Boyce, C. M. (2015). Secret shopping as user experience assessment tool. Public Services Quarterly, 11(4), 237-253. doi:10.1080/15228959.2015.1084903 Objective – To assess library user experience (UX) at two entry-level service desks ...
Kelley Wadson
doaj +1 more source
Software Development for IT Service Help Desk [PDF]
, 2015 Due to the importance of high-quality customer service, many companies use intelligent helpdesk systems (e.g., case-based systems) to improve customer service quality.
, Jyoti Bansode, Raj Visaria, Aditee Varhadi, Dhaval Patania
core +1 more source
Interactions: A Study of Office Reference Statistics
Evidence Based Library and Information Practice, 2012 Objective – The purpose of this study was to analyze the data from a reference statistics-gathering mechanism at Colorado State University (CSU) Libraries.
Naomi Lederer, Louise Mort Feldmann
doaj +3 more sources