Results 91 to 100 of about 15,544,913 (349)
, 2020 In this editorial, we offer a critical assessment of the service failure and recovery (SFR) literature and suggest that the field is at a crossroads in terms of growth and relevance.
Yany Grégoire, A. Mattila
semanticscholar +1 more source
A bibliometric investigation of service failure literature and a research agenda
European Journal of Marketing, 2020 Purpose This paper aims to study the citations made in service failure literature and assesses the knowledge construction of this region of exploration to date.
Pantea Fouroudi +4 more
semanticscholar +1 more source
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
The hospitality industry employs artificial intelligence (AI) to positively influence customer psychological reactions and behavior. Our research addresses the challenges posed by AI service failure and explores the role of virtual service agents (VSAs ...
Kim, Woo Gon +5 more
core +1 more source
Towards a Re-Conceptualisation of Service Failure and Service Recovery: A Consumer-Business Perspective. [PDF]
, 2003 Provides information on a guiding framework for understanding customer dissatisfaction arising from service failure, consumer complaint and service recovery.
McCole, Patrick
core +1 more source
Molecular Oncology, EarlyView.Loss of NAPRT promotes lung tumor initiation and growth through a noncanonical mechanism, independent of its role in NAD+ biosynthesis. Mechanistically, NAPRT depletion activates the mTORC2‐driven AKT/β‐catenin signaling axis to enhance clonogenic and invasive phenotypes. Furthermore, lung‐specific Naprt deletion significantly increases tumor burden in
Myung Joon Oh +11 more
wiley +1 more source
Molecular Oncology, EarlyView.This study identifies ARHGAP5, in addition to the frequently mutated ARHGAP35, as significantly mutated in endometrial cancer. Mutations in both genes co‐occur and are associated with their correlated downregulation. Functional CRISPR studies show that both paralogs regulate similar pathways, including actin cytoskeleton organization.
Mathilde Pinault +12 more
wiley +1 more source
The role of emotions and perceived control in the recovery strategy of service companies
Apstract: Applied Studies in Agribusiness and Commerce, 2009 The purpose of this study is to investigate the effectiveness of service recovery tactics. The reseach included a qualitative study based on 30 interviews with customers and employees of a telecommunication company.
Krisztina Kolos, Zsófia Kenesei
doaj +1 more source
Mutant p53R273H disrupts PDPK1 homodimerization and contributes to PDPK1 activation
Molecular Oncology, EarlyView.How mutant p53R273H drives AKT signaling is unclear. We show that p53R273H, but not wild‐type, directly binds PDPK1 via a mutation‐dependent conformational change. This interaction disrupts inhibitory PDPK1 homodimerization and enhances AKT phosphorylation.
Mei Chee Lim +11 more
wiley +1 more source
Proactivity in Service Failure and Service Recovery
, 2021 Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery.
openaire +1 more source
Recovering service failure through resource integration
, 2014 Customers and employees can co-create a resolution following a service failure through integrating their resources. Their activities and interactions during resource-integration shape the customers' service recovery experiences.
Edvardsson, Bo, +2 more
core +1 more source