Results 11 to 20 of about 15,544,913 (349)
Journal of Nonprofit & Public Sector Marketing, 2012 This study investigates three independent variables; types of service failure, service expectations, and attribution on postfailure responses in healthcare. A between-subjects 3 × 2 × 2 experimental design using written scenarios was used. The findings demonstrate that customer responses to service failures in hospitals are extensively influenced by ...
Walton, Andrea, Hume, Margee
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Consumer cynicism in service failures [PDF]
Psychology & Marketing, 2021 AbstractDespite growing corporate commitments to being customer‐centric, many customers perceive firms as self‐driven and caring only about their own business interests. This sentiment is projected in consumer cynicism, or negative consumer attitudes based on the disbelief in the sincerity of firms' motives and actions.
Hai‐Anh Tran +3 more
openaire +2 more sources
Comprehensive Complexity-Based Failure Modeling for Maintainability and Serviceability [PDF]
, 2009 Organised by: Cranfield UniversityFailures are the primary triggers for repair and maintenance actions. A clear definition of failure events is important in order to improve maintainability and serviceability.
ElMaraghy, H. A. +2 more
core +4 more sources
International Journal of Contemporary Hospitality Management, 2022 Purpose When service failure occurs, it leads to dissatisfaction, lack of trust and avoidance behaviour among customers, and it can also be seen as a threat to the survival of the business.
T. Akarsu, Reza Marvi, P. Foroudi
semanticscholar +1 more source
BMJ Open, 2020 Objectives The aim of this study was to develop consensus among Argentine cardiologists on a care bundle to reduce readmissions of patients with heart failure (HF).Setting Hospitals and cardiology clinics in Argentina that provide in-hospital care for ...
Alberto Fernandez +10 more
doaj +1 more source
Frontiers in Cardiovascular Medicine, 2022 ObjectivesHeart failure (HF) management has significantly improved over the past two decades, leading to better survival. This study aimed to assess changes in predicted mortality risk after 12 months of management in a multidisciplinary HF clinic ...
Pau Codina +30 more
doaj +1 more source
ESC Heart Failure, 2022 Aims Hyperkalaemia (HK) is common in heart failure (HF) patients, related to renal dysfunction and medical treatment. It limits medical therapy optimization, which impacts prognosis.
Alberto Esteban‐Fernández +8 more
doaj +1 more source
Mitochondrial Dysfunction in Advanced Liver Disease: Emerging Concepts
Frontiers in Molecular Biosciences, 2021 Mitochondria are entrusted with the challenging task of providing energy through the generation of ATP, the universal cellular currency, thereby being highly flexible to different acute and chronic nutrient demands of the cell.
Ingrid W. Zhang +10 more
doaj +1 more source
International Journal of Contemporary Hospitality Management, 2022 Purpose The purpose of this study is to examine the effect of service failure severity on brand forgiveness and to investigate the moderating effects of interpersonal attachment styles and thinking styles on the service failure severity–brand ...
I. Alnawas +3 more
semanticscholar +1 more source
Analyzing Service Failures When Shopping For Supplements Online Among College Students
Management : Journal of Contemporary Management Issues, 2022 This article analyses customer dissatisfaction and service recovery methods in purchasing sports nutrition and supplements online. The data were collected using an online survey in which 155 students from eight Central and Eastern European (CEE ...
Thomas O. Uitz, Eva Jančíková
doaj +1 more source