Results 191 to 200 of about 1,899 (243)

Using Process Mining to Formalise Service Level Agreement (SLA) Allocation

2021 IEEE SmartWorld, Ubiquitous Intelligence & Computing, Advanced & Trusted Computing, Scalable Computing & Communications, Internet of People and Smart City Innovation (SmartWorld/SCALCOM/UIC/ATC/IOP/SCI), 2021
Service Level Agreement (SLA) assignment for online services is typically an unstandardized process, and is generally executed in an ad hoc manner to respond to customer service requirements. The steps taken by organizations to assign the SLA to a customer can also be influenced by the technical knowledge of a customer and their ability to explain the ...
Andrew Reeves
exaly   +2 more sources

WS-SLA: A Framework for Web Services Oriented Service Level Agreements

2006 10th International Conference on Computer Supported Cooperative Work in Design, 2006
Service level agreements (SLA) becomes the prevailing business model for delivery of a large number of products and services in telecommunication and IT arenas. We presents an integrated service level agreement model applied to operating supporting system (OSS), on the basis of WfMC workflow reference model and service oriented architecture (SOA).
Wenhui Sun, Jinyu Zhang, Feng Liu
openaire   +1 more source

From Service Level Agreements (SLA) to Experience Level Agreements (ELA): The challenges of selling QoE to the user

2015 IEEE International Conference on Communication Workshop (ICCW), 2015
In contrast to the rather network-centric notion of Quality of Service (QoS), the concept of Quality of Experience (QoE) has a strongly user-centric perspective on service quality in communication networks as well as online services. However, related research on QoE so far has largely neglected the question of how to operationalize quality ...
Zwickl, Patrick   +5 more
openaire   +1 more source

The Role of Service Level Agreements (SLAs) in Leveraging ICT in Tanzania

International Journal of ICT Research in Africa and the Middle East, 2016
Information Communication Technology (ICT) plays a significant role on enhancing service delivery and provision. To fully benefit from ICT, however, access to a reliable Internet connection is required. In Tanzania, like in many other countries, Internet connections are provided by Telecom companies where customers and providers enter in some sort of ...
Veronica Mironge, Dennis M. Lupiana
openaire   +1 more source

ML-SLA: Multi-Level Service Level Agreements for Highly Flexible IoT Services

2017 IEEE International Congress on Internet of Things (ICIOT), 2017
Service systems in upcoming application domains like the Internet of Things (IoT) have a high demand for dynamic changes of provided service quality and related pricing. Changes can be requested by service consumers to address adjusted requirements at application level or by service providers to accommodate resource constraints.
Philipp Grubitzsch   +5 more
openaire   +1 more source

Service level agreement (SLA) assurance for cloud services

Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia - MoMM '12, 2012
Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers.
Le Sun 0003   +2 more
openaire   +1 more source

SLA★: An abstract syntax for Service Level Agreements

2010 11th IEEE/ACM International Conference on Grid Computing, 2010
Constantinos Kotsokalis   +1 more
exaly   +2 more sources

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