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Using Process Mining to Formalise Service Level Agreement (SLA) Allocation
2021 IEEE SmartWorld, Ubiquitous Intelligence & Computing, Advanced & Trusted Computing, Scalable Computing & Communications, Internet of People and Smart City Innovation (SmartWorld/SCALCOM/UIC/ATC/IOP/SCI), 2021Service Level Agreement (SLA) assignment for online services is typically an unstandardized process, and is generally executed in an ad hoc manner to respond to customer service requirements. The steps taken by organizations to assign the SLA to a customer can also be influenced by the technical knowledge of a customer and their ability to explain the ...
Cathryn Peoples +4 more
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ML-SLA: Multi-Level Service Level Agreements for Highly Flexible IoT Services
2017 IEEE International Congress on Internet of Things (ICIOT), 2017Service systems in upcoming application domains like the Internet of Things (IoT) have a high demand for dynamic changes of provided service quality and related pricing. Changes can be requested by service consumers to address adjusted requirements at application level or by service providers to accommodate resource constraints.
Philipp Grubitzsch +5 more
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Automation of Service Level Agreement based on Active SLA
The Journal of the Institute of Webcasting, Internet and Telecommunication, 2013Abstract As demand for IT services increase, which are based on SOA and cloud computing, service level agreements (SLAs) have received more attention in the parties concerned. An SLA is usually a paper contract written in natural language. SLA management tools which are commercially available, implement SLAs implicitly in the application with a ...
Sang-Rak Kim, Man-Mo Kang, Jae-Hak Bae
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Service level agreement specification for end‐to‐end IoT application ecosystems
Software, Practice & Experience, 2019With an ever‐increasing variety and complexity of Internet of Things (IoT) applications delivered by increasing numbers of service providers, there is a growing demand for an automated mechanism that can monitor and regulate the interaction between the ...
A. Alqahtani +4 more
semanticscholar +1 more source
Service‐level agreement–aware scheduling and load balancing of tasks in cloud
Software, Practice & Experience, 2019Cloud computing is an innovative computing paradigm designed to provide a flexible and low‐cost way to deliver information technology services on demand over the Internet.
K. Remesh Babu, P. Samuel
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Journal of Intelligent & Fuzzy Systems, 2019
In this paper, typical application of Cyber Physical System (CPS) has been highlighted for the critical-healthcare data transmission services. Sensors of CPS are providing patient’s health information via a communication network to a medical practitioner
Ashutosh Sharma, Rajiv Kumar
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In this paper, typical application of Cyber Physical System (CPS) has been highlighted for the critical-healthcare data transmission services. Sensors of CPS are providing patient’s health information via a communication network to a medical practitioner
Ashutosh Sharma, Rajiv Kumar
semanticscholar +1 more source
WS-SLA: A Framework for Web Services Oriented Service Level Agreements
2006 10th International Conference on Computer Supported Cooperative Work in Design, 2006Service level agreements (SLA) becomes the prevailing business model for delivery of a large number of products and services in telecommunication and IT arenas. We presents an integrated service level agreement model applied to operating supporting system (OSS), on the basis of WfMC workflow reference model and service oriented architecture (SOA).
Wenhui Sun, Jinyu Zhang, Feng Liu
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Trustworthy Cloud Service Level Agreement Enforcement with Blockchain Based Smart Contract
2018 IEEE International Conference on Cloud Computing Technology and Science (CloudCom), 2018Cloud Service Level Agreement (SLA) is challengeable due to lacking a trustworthy platform. This paper presents a witness model to credibly enforce the cloud service level agreement.
Huan Zhou, C. D. Laat, Zhiming Zhao
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Service level agreement (SLA) in a cloud based information systems
2014 22nd Telecommunications Forum Telfor (TELFOR), 2014With this paper we show through example how to determine acceptable response time of information system (IS) as part of Service level agreement (SLA) in cloud based information systems (CBIS) for randomly selected requirements and hardware infrastructure.
Ervin Dogic, Novica Nosovic
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rSLA: A Service Level Agreement Language for Cloud Services
IEEE International Conference on Cloud Computing, 2016The quality of Cloud services is a key determinant of the overall service level a provider offers to its customers. Service Level Agreements (SLAs) are crucial for Cloud customers to ensure that promised levels of services are met, and an important sales
S. Tata +5 more
semanticscholar +1 more source