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Big Data, 2023
The cloud network is rapidly growing due to a massive increase in interconnected devices and the emergence of different technologies such as the Internet of things, fog computing, and artificial intelligence. In response, cloud computing needs reliable dealings among the service providers, brokers, and consumers.
Afzal Badshah +5 more
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The cloud network is rapidly growing due to a massive increase in interconnected devices and the emergence of different technologies such as the Internet of things, fog computing, and artificial intelligence. In response, cloud computing needs reliable dealings among the service providers, brokers, and consumers.
Afzal Badshah +5 more
openaire +2 more sources
Sustainable Service Level Agreements
2011 IEEE International Conference on Services Computing, 2011Our paper provides a method to manage sustainable service levels in call centers. We defined a service level management process and a related capacity and workforce management that considers Erlang-A operational model for staffing levels. Based on such model, we compute the minimum sustainable price for a service contract based on the fixed service ...
Thiago Barroero +2 more
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Hierarchical aggregation of Service Level Agreements
Data & Knowledge Engineering, 2011{IT-based} Service Economy requires Service Markets to flourish for the trade of services. market does not represent a simple buyer-seller relationship, rather it is the culmination point of a complex chain of stake-holders with a hierarchical integration of value along each point in the chain.
Irfan Ul Haq +2 more
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Proceedings of the 8th international conference on Electronic commerce The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet - ICEC '06, 2006
This paper describes an ontology based Service Level Agreement formalisation. OWL and SWRL are chosen to express the ontologies. Use of the ontologies, discussing Ontology Adoption, SLA Instance Creation and Validation is given, followed by a breakdown and discussion of the concepts. Ontologies are grouped by generality and diagrammatic representations
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This paper describes an ontology based Service Level Agreement formalisation. OWL and SWRL are chosen to express the ontologies. Use of the ontologies, discussing Ontology Adoption, SLA Instance Creation and Validation is given, followed by a breakdown and discussion of the concepts. Ontologies are grouped by generality and diagrammatic representations
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Aggregation patterns of service level agreements
Proceedings of the 8th International Conference on Frontiers of Information Technology, 2010{IT-based} {ServiceMarkets} requires an enabling infrastructure to support Service Value Chains and service choreographies resulting from service composition scenarios. This will result into novel business models where services compose together hierarchically in a producer-consumer manner to form ser- vice supply-chains of added value.
Irfan Ul Haq, Erich Schikuta
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Nursing Management, 1996
In the United Kingdom there is now a Charter for Higher Education which lays certain duties on universities. One of these is to inform students, potential employers, and the local community of the services and facilities available to them. This does not constitute a requirement of Service Level Agreements but a number of university libraries and other ...
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In the United Kingdom there is now a Charter for Higher Education which lays certain duties on universities. One of these is to inform students, potential employers, and the local community of the services and facilities available to them. This does not constitute a requirement of Service Level Agreements but a number of university libraries and other ...
+5 more sources
Elasticity in Service Level Agreements
2013 IEEE International Conference on Systems, Man, and Cybernetics, 2013Elasticity has been identified as one of the key features of delivering IT services over the internet. Major definitions of cloud computing consider elasticity as an essential property of cloud services, and as one of the main reasons to use cloud infrastructures.
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Service Level Agreement for Distributed Services: A Review
2011 IEEE Ninth International Conference on Dependable, Autonomic and Secure Computing, 2011Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers especially for users who already own complicated ...
Mohammed Alhamad +2 more
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