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Elasticity in Service Level Agreements
2013 IEEE International Conference on Systems, Man, and Cybernetics, 2013Elasticity has been identified as one of the key features of delivering IT services over the internet. Major definitions of cloud computing consider elasticity as an essential property of cloud services, and as one of the main reasons to use cloud infrastructures.
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Ensuring Service Level Agreements for Service Workflows
2008 IEEE International Conference on Services Computing, 2008Specifying and monitoring service level agreements (SLA) has been the subject of intensive research. However, methods of enforcing SLA have not addressed the specific issues of composite services (CS). Our work focuses on the problem of keeping prearranged SLAs for service workflows including workflows supporting long lived transactions (e.g.
Dmytro Dyachuk, Ralph Deters
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Service Level Agreement for Distributed Services: A Review
2011 IEEE Ninth International Conference on Dependable, Autonomic and Secure Computing, 2011Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers especially for users who already own complicated ...
Mohammed Alhamad +2 more
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Design of service level agreements for software services
Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing, 2009During last years, Quality of Service (QoS) aspects in service-based applications tend to be more and more challenging issues. The paper is focused on various aspects of QoS contracts and especially on these being parts of Service Level Agreements (SLAs).
Diana Berberova, Boyan Bontchev
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Service level agreements in IP networks
Information Management & Computer Security, 2002Internet services are being deployed over an infrastructure that involves co‐operation between multiple organizations and systems. This has necessitated the need for standard means to share the information between the service providers and their customers.
Gaurav Jain +2 more
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The TQM Magazine, 1994
Explains what a service level agreement (SLA) is and describes the benefits of an SLA both as a catalyst to service management and to delivering appropriate, cost‐effective service quality. Examines the application of SLAs in a wide variety of service areas and establishes their importance to market testing and benchmarking. Describes the content of an
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Explains what a service level agreement (SLA) is and describes the benefits of an SLA both as a catalyst to service management and to delivering appropriate, cost‐effective service quality. Examines the application of SLAs in a wide variety of service areas and establishes their importance to market testing and benchmarking. Describes the content of an
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Evaluation of hospital service level agreements
International Journal of Health Care Quality Assurance, 2009PurposeThe purpose of the paper is to evaluate the development and use of service level agreements (SLAs) in a Belgian hospital from a client's point of view.Design/methodology/approachThe paper is based on a theoretical framework indicating the variables that influence the relationship between the use of a specific governance mechanisms and ...
Rieneke G, Berbée +4 more
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On the stability of adaptive Service Level Agreements
IEEE Transactions on Network and Service Management, 2006We consider some implications of non-linear feedback, due to policy combinatorics, on policy-based management of networked services. We pay special attention to the case where the monitoring of certain aspects of Service Level Agreements is used to alter future policy dynamically, according to a control feedback scheme. Using two simple models, we show
Kyrre M. Begnum +3 more
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The role of service level agreements in IT service delivery
Information Management & Computer Security, 1998Introduces the concept of service level agreements (SLAs) in IT service provision, especially in the case of outsourced service provision. Reports the experience of several consulting engagements and surveys to substantiate suggested frameworks and checklists. Discusses the reasons for exercising rigour around SLAs.
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On service level agreements for IP networks
Proceedings.Twenty-First Annual Joint Conference of the IEEE Computer and Communications Societies, 2003Many corporate WAN architects are considering migrating from costly leased line circuits to 'private IP' services. In order to do so IP service providers must provide service level agreements (SLA) that offer robust assurances that cover service availability and performance.
Jim Martin 0001, Arne A. Nilsson
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