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2018
SLAs werden oft im Bereich der IT-basierten Services eingesetzt, um die Dienstgute einer Service-Leistung zu beschreiben und vertraglich festzulegen (vgl. [75]). In einem SLA werden die funktionalen und nicht-funktionalen Anforderungen an einen speziellen Service beschrieben.
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SLAs werden oft im Bereich der IT-basierten Services eingesetzt, um die Dienstgute einer Service-Leistung zu beschreiben und vertraglich festzulegen (vgl. [75]). In einem SLA werden die funktionalen und nicht-funktionalen Anforderungen an einen speziellen Service beschrieben.
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Service-level agreements and commercial grids
IEEE Internet Computing, 2003Service-level agreements impose unique requirements on commercial grid infrastructures - specifically, they emphasize the need for a dynamic offload infrastructure.
Avraham Leff +2 more
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Verifying cloud Service Level Agreement
2012 IEEE Global Communications Conference (GLOBECOM), 2012In this paper we study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and storage resources in a pay-as-you-go way. A SLA between a cloud service provider (CSP) and a user is a contract which specifies the resources and performances that the cloud
Lin Ye +3 more
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Managing Enterprise Service Level Agreement
International Journal of Applied Logistics, 2010The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together.
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Health estate, 1998
Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
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Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
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Service Level Agreement Enforcement for Differentiated Services
2006This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of service (QoS) parameters and dynamically optimize some aspects of the existing equipment and services to provide the best possible QoS to users. This helps the enforcement of
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Managing service level agreements
International Journal of Network Management, 1999openaire +1 more source
Proceedings of the 23rd annual ACM SIGUCCS conference on User services winning the networking game - SIGUCCS '95, 1995
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