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On maximizing service-level-agreement profits
ACM SIGMETRICS Performance Evaluation Review, 2001We present an initial study of a methodology for maximizing profits in a general class of e-commerce environments under a cost model in which revenues are generated when QoS guarantees are satisfied and penalties are incurred otherwise. The QoS guarantees are based on multiclass SLAs between service providers and their clients, which include the tail ...
Zhen Liu 0001 +2 more
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Managing Enterprise Service Level Agreement
International Journal of Applied Logistics, 2010The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together.
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Service Level Agreement Enforcement for Differentiated Services
2006This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of service (QoS) parameters and dynamically optimize some aspects of the existing equipment and services to provide the best possible QoS to users. This helps the enforcement of
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Health estate, 1998
Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
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Service level agreements provide clearer descriptions of the services to be provided and the objectives to be met. In many instances it is the first time that services have been defined allowing their performance to be suitably measured. They should be output based and not too prescriptive on how the services are to be delivered. The emphasis should be
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Proceedings of the 23rd annual ACM SIGUCCS conference on User services winning the networking game - SIGUCCS '95, 1995
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Managing service level agreements
International Journal of Network Management, 1999openaire +1 more source
Service level agreements: ready-rate analysis with lump-sum and linear penalty structures
Journal of the Operational Research Society, 2018Babak Abbasi +2 more
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Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
Manufacturing and Service Operations Management, 2008Elena Katok, Douglas J Thomas
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