Results 221 to 230 of about 261,909 (262)
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Lean service operations: translating lean production principles to service operations
International Journal of Services Technology and Management, 2004One common theme throughout the lean production literature is the focus on manufacturing companies. This paper begins the investigation into the contingencies to the applicability of lean production to service companies. A framework for lean production is described and translated into service companies, using an empirical base consisting of ...
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Operating Enterprise AI as a Service
2019This paper discusses the challenges in providing AI functionality “as a Service” (AIaaS) in enterprise contexts, and proposes solutions to some of these challenges. The solutions are based on our experience in designing, deploying, and testing AI services with a number of customers of ServiceNow, an Application Platform as a Service that enables ...
Casati, F +6 more
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Operating an Emergency Information Service
Communications of the ACM, 2001Using the Internet to help cope with disaster.
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Improving IT Service Operation Processes
2013IT organizations often start improving IT service management from the processes that are closely related to customer interface, such as incident management, service request management and problem management. These processes belong to the service operation phase in IT service management.
Marko Jäntti, Terry Rout
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International Journal of Service Industry Management, 1990
Service organisations must produce and deliver a service package which matches the expectations of their customers. A framework for a service operations strategy, its analysis and measurement, is provided. The service operations task is defined; the means of achieving the objectives of the task – the service production and delivery system – is detailed;
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Service organisations must produce and deliver a service package which matches the expectations of their customers. A framework for a service operations strategy, its analysis and measurement, is provided. The service operations task is defined; the means of achieving the objectives of the task – the service production and delivery system – is detailed;
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Service Management und Service Operations
2019Dieses Kapitel erlautert die Aufgaben und Ziele des IT-Service-Managements sowie das Referenzmodell ITIL. Auserdem wird der Begriff DevOps im Zusammenhang mit Microservices und der Cloud erklart. Es wird gezeigt, wie durch Service Analytics aus grosen Datenmengen (Big Data) Informationen gewonnen werden, um bei der Steuerung des Geschaftsfeldes bessere
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