Results 211 to 220 of about 185,420 (262)
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Adaptive learning in service operations
Decision Support Systems, 2012We propose a decision analytics approach that leverages adaptive learning in the refinement of service operations. We aim to integrate service design and service pricing with downstream operational decision-making related to service provision. This approach involves: collecting consumer data and establishing consumer behavior models; integrating ...
LI, T, Kauffman, Robert J.
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Checkpoints for Service Level Operations
2014 IEEE International Conference on Services Computing, 2014The paper introduces the checkpoint notion for the management of service level agreement (SLA) information within dataflow property graphs. The purpose of checkpoints in an SLA graph database is to assist the automated handling of SLA resources with a flexible and expressive data structure, such as a multi-relational graph.
Katerina Stamou +4 more
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2021
This chapter explores service operations management, which covers the activities, decisions, and responsibilities of operations managers in industrial service organizations. Although service operations management is a field not often seen at the top of manufacturing companies’ agendas, it is of crucial importance due to its significant influence on ...
Jonathan Paulus Rösler +2 more
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This chapter explores service operations management, which covers the activities, decisions, and responsibilities of operations managers in industrial service organizations. Although service operations management is a field not often seen at the top of manufacturing companies’ agendas, it is of crucial importance due to its significant influence on ...
Jonathan Paulus Rösler +2 more
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On operating a shuttle service
Networks, 1973AbstractA vehicle shuttles between two terminals, at which passengers are arriving in a Poisson manner at given rates. Travel time between the stops is assumed deterministic. This paper considers the question of what operating strategy will yield lowest average waiting time for passengers of the system.
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Proceedings of the 4th annual ACM SIGUCCS conference on User services - SIGUCCS '76, 1976
An informal panel session to discuss the impact of organizational proximity on the quality and quantity of user services. The panel shall investigate the problems of user services staff development and intra-data center working relationships. The panel will examine the difference (if any) on the actual user services support available to the "end user."
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An informal panel session to discuss the impact of organizational proximity on the quality and quantity of user services. The panel shall investigate the problems of user services staff development and intra-data center working relationships. The panel will examine the difference (if any) on the actual user services support available to the "end user."
openaire +1 more source
Service at risk in delivery operations
Decision Sciences, 2022AbstractThis article examines disruption risks at fulfillment centers and develops risk mitigation strategies based on inventory stocking and delivery decisions. It considers a Fortune 150 firm whose delivery operations are designed to fulfill the orders from contracted business customers within the next day.
Mert Hakan Hekimoglu +2 more
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Information Technology as a Service Operation
Journal of Information Technology, 1992Research into service management has revealed concepts and ideas which may be usefully applied in other management settings. In order to evaluate their potential relevance to managing information technology (IT), several aspects of service management are explored, including the nature of service products, customer-supplier contact, the design of ...
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OPERATIONAL RESEARCH IN THE HEALTH SERVICES
Annals of the New York Academy of Sciences, 1962Some problems of the nation's health services—having to do with providing adequate care, maintaining hospital staff and facilities, and preserving or restoring financial stability—are described and classified according to social, economic, and organizational characteristics. The problems are then reformulated into areas for research.
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Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems, 2010The importance of building relationships with customers and trust in the services provider is well documented in the marketing literature. Conceptually, we extend this logic to the context of internal information technology (IT) services operations through the notion of the service delivery chain.
Mitzi M. Montoya-Weiss +2 more
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1980
For a structure as complex as the National Health Service to be effective it is essential to define and adhere to a delegated decision-making process appropriate to the various functional levels. Within a health authority’s own domain fairly clear levels of decision-making can be identified.
Gavin H. Mooney +2 more
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For a structure as complex as the National Health Service to be effective it is essential to define and adhere to a delegated decision-making process appropriate to the various functional levels. Within a health authority’s own domain fairly clear levels of decision-making can be identified.
Gavin H. Mooney +2 more
openaire +1 more source