Results 221 to 230 of about 185,420 (262)
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The Service Machine as a Service Operation Framework
Strategic Outsourcing: An International Journal, 2011PurposeUnderstanding and depicting service operations is important, as the contractual agreements have become more complex, particularly in offshore outsourcing. The purpose of this paper is to introduce the Service Machine as a metaphor and a parsimonious conceptual framework for analyzing outsourced service operations in a Business‐to‐Business‐to ...
Lillrank, Paul, Särkkä, Minni
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Broadband service creation and operations
IEEE Communications Magazine, 1997Three challenges for deploying broadband services are the time-consuming process of service creation, the interoperability over heterogeneous platforms, and the gap between the needs of service management and the functionalities of network management.
Ying-Dar Lin +3 more
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Operations Research as a Service.
2012In this paper, we propose cloud solutions to provide Operations Research services to scientists. Currently, users must install Operations Research software tools or develop algorithms in order to tackle their ...
Sheikhalishahi M +2 more
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Modeling Operation of Web Service
2013This paper presents studies of modeling operation of Web service containing Web and database servers. The first part of the paper describes the method to obtain parameters of real servers. Additionally, detailed description of experiments and the results are presented.
Krzysztof Zatwarnicki, Anna Zatwarnicka
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Lean service operations: translating lean production principles to service operations
International Journal of Services Technology and Management, 2004One common theme throughout the lean production literature is the focus on manufacturing companies. This paper begins the investigation into the contingencies to the applicability of lean production to service companies. A framework for lean production is described and translated into service companies, using an empirical base consisting of ...
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Improving IT Service Operation Processes
2013IT organizations often start improving IT service management from the processes that are closely related to customer interface, such as incident management, service request management and problem management. These processes belong to the service operation phase in IT service management.
Marko Jäntti, Terry Rout
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Operating Enterprise AI as a Service
2019This paper discusses the challenges in providing AI functionality “as a Service” (AIaaS) in enterprise contexts, and proposes solutions to some of these challenges. The solutions are based on our experience in designing, deploying, and testing AI services with a number of customers of ServiceNow, an Application Platform as a Service that enables ...
Casati, F +6 more
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Operating an Emergency Information Service
Communications of the ACM, 2001Using the Internet to help cope with disaster.
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Collaboration services: ensuring operational success
Proceedings of the 2005 International Symposium on Collaborative Technologies and Systems, 2005., 2005Collaboration services promise to improve the engagement and effectiveness of humans across geospatial, temporal, and organizational boundaries. However, there also are many examples of collaboration failures. After a brief introduction to collaboration services, this tutorial will describe several successful deployments of state-of-the-art ...
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Service Management und Service Operations
2019Dieses Kapitel erlautert die Aufgaben und Ziele des IT-Service-Managements sowie das Referenzmodell ITIL. Auserdem wird der Begriff DevOps im Zusammenhang mit Microservices und der Cloud erklart. Es wird gezeigt, wie durch Service Analytics aus grosen Datenmengen (Big Data) Informationen gewonnen werden, um bei der Steuerung des Geschaftsfeldes bessere
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