Service Orientation and Customer Performance: Triad Perspectives of Sales Managers, Sales Employees, and Customers [PDF]
Behavioral Sciences, 2022 This study examines how shop managers’ attitudes toward customers are transferred to sales employees, and thus affect customer performance. We surveyed shop managers, sales employees, and customers in five department stores in Seoul, South Korea, in June
Ho-Taek Yi, MinKyung Lee, Kyungdo Park
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Factors associated with health service orientation and active product marketing orientation in Finnish community pharmacies: a nationwide study among private pharmacy owners [PDF]
BMC Health Services Research, 2020 Background Little is known about pharmacy owners’ commitment to public health and health policy goals in the strategic planning of their business. The aim of this study was to explore factors associated with health service orientation and active product ...
Lenita Jokinen +2 more
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The cost of smile: how individual and organizational factors moderate the impact of emotional labor on work alienation via burnout [PDF]
Frontiers in PsychologyIntroductionIn the tourism industry, frontline employees are exposed to intense customer interactions that require emotional labor. It is critically important to understand the effects of surface acting and deep acting strategies—performed within the ...
Engin Üngüren +2 more
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Service orientation of the employees in Serbia’s tourism agencies [PDF]
Economic Horizons, 2020 In a time of fierce competition in the tourist services market, it is very important to pay attention to businesses’ service orientation towards end users.
Milos Marjanovic
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Revista de la Facultad de Medicina, 2023 Introduction: During the COVID-19 pandemic, there was a notable increase in the use of telemedicine as an alternative to provide healthcare services.
Álvaro Daniel Carrizo +4 more
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Administrative Sciences, 2022 This article offers a systematic review of research trends and methodology, with a focus on the state and order of knowledge regarding service orientation in hospitality and tourism research.
Magnús Haukur Ásgeirsson +2 more
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Inovação em serviços e gestão do conhecimento: Uma revisão bibliométrica e caminhos futuros /
RAM. Revista de Administração Mackenzie, 2022 RESUMO Objetivo: A transição de uma economia baseada em produtos para uma economia baseada em serviços é bem reconhecida. Nesse contexto, a inovação em serviços (IS) ganhou força por parte dos estudiosos.
Gabriel L. Bandeira +3 more
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Service Orientation and the Smart Grid state and trends [PDF]
, 2012 The energy market is undergoing major changes, the most notable of which is the transition from a hierarchical closed system toward a more open one highly based on a “smart” information-rich infrastructure.
A Lazovik +21 more
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Validation of the French version of the Vulnerable Elders Survey-13 (VES-13)
BMC Medical Research Methodology, 2020 Background Identifying and assessing degree and type of frailty among older persons is a major challenge when targeting high risk populations to identify preventive interventions.
Joël Belmin +6 more
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Impact of service orientation on employee satisfaction: Case study of "A" hotels [PDF]
Ekonomija: teorija i praksa, 2023 Hotel business is a complex process whose primary goals are reflected in meeting the needs and wishes of guests. In order to achieve them, it is necessary for employees to develop an adequate service orientation, which would also contribute to job ...
Alavuk Đorđe
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