Results 11 to 20 of about 7,775,669 (323)
Logistics, 2023 Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image ...
Agus Usman +3 more
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Research in Hospitality Management, 2020 Customers share their service experiences on social media. However, prior research has not investigated the role of customers’ traits on their complaining behaviour.
Seonjeong Ally +2 more
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Cogent Business & Management, 2023 Customer satisfaction is at the heart of any successful business entity. The influence of service quality on the role of customer orientation in achieving greater customer satisfaction in the banking industry from the perspective of customers has not ...
Eric Gonu +3 more
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How Does Public Service Motivation Contribute to Service Orientation? Testing Mediation Models
Otoritas: Jurnal Ilmu Pemerintahan, 2019 Public service motivation is an emerging topic in the study of public administration, but no study has adequately investigated how it affects employee service orientation through job satisfaction and organizational commitment.
Wayu Eko Yudiatmaja
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Frontiers in Psychology, 2021 Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises.
Dexia Zang, Chang Liu, Yan Jiao
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Journal of Applied Business and Technology, 2022 This study aims to analyze the effect of discipline, service orientation, integrity, and leadership style on the job satisfaction of state high school teachers in Tanah Putih District, Rokan Hilir Regency.
Putih District Ngatno +2 more
semanticscholar +1 more source
Üniversite Araştırmaları Dergisi, 2022 Bu çalışma üniversite öğrencilerinin hizmet yönelimliliklerinin yaşam tatminlerine etkisini ve bu etkide öğrencilerin girişimciliklerinin aracılık rolünün araştırılması amaçlanmaktadır.
Hüseyin Boz, Hale Alan
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The revitalization of service orientation: a business services model
Business Process Management Journal, 2020 PurposeDue to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services.
A. Plugge, Shahrokh Nikou, H. Bouwman
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Understanding service-oriented software [PDF]
IEEE Software, 2004 Many hail service-oriented software as the next revolution in software development. Web services' capabilities are constantly expanding from simple message passing toward the construction of full-fledged applications such as those envisaged by the UK's Pennine Group in their Software as a Service (SaaS) framework. These new, service-oriented approaches
Gold, Nicolas +3 more
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, 2020 This study examined the influence of economic and, psychological factors, as well as the moderating role of perceived service orientation on the tax compliance of Nigerian SMEs owners / managers.
Augustine Ayuba +2 more
semanticscholar +1 more source