Results 111 to 120 of about 16,534 (264)
APMBA (Asia Pacific Management and Business Application)This research aimed to examine the impact of chatbot service quality, perceived value, cognitive trust, and affective trust on customer satisfaction within the used car buying and selling platforms in the largest metropolis area in the Indonesian capital,
Hapizin Yonani Panjaitan, Renny Risqiani
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Businesses are increasingly striving to reduce their carbon footprint, with carbon offsetting emerging as a viable pathway towards achieving carbon neutrality. Such efforts signify a demonstrated commitment to fostering environmental sustainability and contributing to a more sustainable future.
Sanjeev Yadav +4 more
wiley +1 more source
Board Gender Diversity and Environmental Credit Risk in Banking: A Global Study of Bank Governance
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the relationship between board gender diversity and environmental credit risk in the global banking sector. Using a panel dataset of 345 publicly listed banks from 75 countries over the period 2018–2022, we find that greater female representation on bank boards is significantly associated with lower environmental credit
Kenza Mouti +2 more
wiley +1 more source
Jurnal Riset Manajemen Sains Indonesia, 2014 The purpose of this research are to determine the description / overview of the perception of service quality, perceived value and customer satisfaction at Indomaret Palmerah, to examine empirically the effect of perceptions of service quality on ...
Setyo Ferry Wibowo +2 more
doaj
Jurnal ManajemenThis study examines how product quality, service quality, product innovation, customer satisfaction, and digital marketing explain the marketing performance of NIB-registered culinary micro-enterprises in Tanjungpinang City.
Diajeng Putri Dahlia +2 more
doaj +1 more source
Impact of service quality on customer satisfaction
, 2018 Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. Karlay Supervisor: Maria Fregidou-Malama Examiner: Akmal Hyder Date: May 2018 Aim: The aim of this study is to analyse how service quality affects customer ...
Johnson, EHIGIE, Karley, Jesse
openaire +1 more source
The Impact of Service Quality on Customer Satisfaction
, 2022 Satisfying customers needs with good quality services have become the key ingredient in organizational strategy in today's business world. To achieve maximum advantage, an organization must provide high-quality services that satisfy customers. "Service quality has been described as a form of attitude related but not equivalent to satisfaction, which ...
openaire +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT In a business environment characterized by technological turbulence and an increasing societal demand for greater sustainability, companies seeking to enhance their growth are compelled to foster organizational cultures that promote continuous innovation.
José Bocoya‐Maline +2 more
wiley +1 more source
Media Mahardhika: Media Komunikasi Ekonomi dan ManajemenThis research was conducted to determine how much impact product quality has on customer satisfaction at Esteh Indonesia Sungai liat and the impact of service quality on customer satisfaction at Esteh Indonesia Sungai Liat.
Doan Carlo Trimora
doaj +1 more source
Sustainability Orientation and Entrepreneurial Performance in Resource‐Constrained Contexts
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines how sustainability orientation shapes entrepreneurial performance in bottom‐of‐the‐pyramid (BoP) markets by theorizing responsible entrepreneurship as a central mechanism and BoP orientation as a contextual contingency. Using survey data from 283 small‐ and medium‐sized enterprises (SMEs) in Ghana, we integrate perspectives
George Obeng Dankwah +5 more
wiley +1 more source