Influence of collaborative customer service by service robots and clerks in bakery stores [PDF]
Frontiers in Robotics and AI, 2023 In recent years, various service robots have been deployed in stores as recommendation systems. Previous studies have sought to increase the influence of these robots by enhancing their social acceptance and trust.
Yuki Okafuji +7 more
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Exploring the balance between functionality and aesthetics: an analytical framework and pragmatic consideration of the anthropomorphism of service robots [PDF]
Frontiers in PsychologyThe phenomenon of anthropomorphism in service robots has gained significant traction across multiple service industries; however, there remains a lack of a robust theoretical framework that adequately elucidates the preference for anthropomorphic design.
Xin Xin, Wenchao Liu
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Factors influencing consumers’ willingness to accept service robots: Based on online reviews of Chinese hotels [PDF]
Frontiers in Psychology, 2022 The application of robots in service industry is increasing. Compared with related studies in other countries, the research on users’ acceptance of mid-range and high-range hotel service robots in China is preliminary.
Cheng Chang +3 more
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The effect of behaviorally anthropomorphic service robots on customers’ variety-seeking behavior: an analytical examination of social presence and decision-making context [PDF]
Frontiers in Robotics and AIThe concept of anthropomorphism is crucial in enhancing interactions between service robots and humans, serving as a key consideration in the design of these robots.
Wenchao Liu, Xin Xin, Chenyu Zheng
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Are nurses and patients willing to work with service robots in healthcare? A mixed-methods study [PDF]
BMC NursingIntroduction Scholars have become increasingly interested in incorporating robots into healthcare. While there is a growing body of research examining nurses’ and patients’ attitudes towards using robots in healthcare, no prior research has specifically ...
Heba Emad El-Gazar +5 more
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Human–robot interactions and experiences of staff and service robots in aged care [PDF]
Scientific ReportsThe rise of robotics in aged care is transforming how older adults are cared for, addressing staff shortages and workload. Daily interactions with staff and residents highlight an urgent need to better understand and improve human–robot interactions ...
Valeria Macalupu +3 more
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Human-facility interaction improving people’s understanding of service robots and elevators - system design and evaluation [PDF]
Frontiers in Robotics and AIAs service robots become increasingly integrated into public spaces, effective communication between robots and humans is essential. Elevators, being common shared spaces, present unique challenges and opportunities for such interactions.
Mau Adachi, Masayuki Kakio
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Challenges for Service Robots—Requirements of Elderly Adults with Cognitive Impairments [PDF]
Frontiers in Neurology, 2017 ObjectiveWe focused on identifying the requirements and needs of people suffering from Alzheimer disease and early dementia stages with relation to robotic assistants.MethodsBased on focus groups performed in two centers (Poland and Spain), we created ...
Agnieszka Korchut +10 more
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Business & Information Systems Engineering, 2015 One area of digital-physical information systems is service robotics. Service robots are technical devices that perform tasks useful to the well-being of humans in a semi or fully autonomous way (International Federation of Robotics 2015a). The differentiation between industrial and service robots is based on their area of application and closeness to ...
Sprenger, Michaela, Mettler, Tobias
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The effect of service robot occupational gender stereotypes on customers' willingness to use them
Frontiers in Psychology, 2022 Customers have obvious occupational gender stereotypes for service employees. In recent years, intelligent service robots have been widely used in the hospitality industry and have also been given gender characteristics to attract customers to use them ...
Qian Hu +5 more
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