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Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
Journal of Hospitality Marketing & Management, 2023Robot services have become an essential competitive differentiator in the hospitality and tourism industry. Seminal studies indicate the need for more profound knowledge about the factors that can increase the acceptance of service robots.
W. Ladeira, M. G. Perin, F. Santini
semanticscholar +1 more source
Service Industries Journal, 2023
Recent research has shown that the trade-off between customer satisfaction and productivity can be mitigated through three strategic pathways: the (1) operations management (OM) approach, (2) focused service factory, and (3) dual culture strategy, which ...
Jochen Wirtz +3 more
semanticscholar +1 more source
Recent research has shown that the trade-off between customer satisfaction and productivity can be mitigated through three strategic pathways: the (1) operations management (OM) approach, (2) focused service factory, and (3) dual culture strategy, which ...
Jochen Wirtz +3 more
semanticscholar +1 more source
Journal of services research, 2023
The use of artificial intelligence (AI) service robots is on the rise. With service frontlines gradually shifting to human–robot interactions, the question of whether the anthropomorphism of robots facilitates or constrains consumers’ experiences has ...
Bing Han, Xun Deng, Hua Fan
semanticscholar +1 more source
The use of artificial intelligence (AI) service robots is on the rise. With service frontlines gradually shifting to human–robot interactions, the question of whether the anthropomorphism of robots facilitates or constrains consumers’ experiences has ...
Bing Han, Xun Deng, Hua Fan
semanticscholar +1 more source
2020
In service robotics, safe human-robot interaction (HRI) is still an open research topic, requiring developments both in hardware and in software as well as their integration. In UMAY1 and MEDICARE-C2projects, we addressed both mechanism design and perception aspects of a framework for safe HRI.
Bayraktar, Ertuğrul +2 more
+6 more sources
In service robotics, safe human-robot interaction (HRI) is still an open research topic, requiring developments both in hardware and in software as well as their integration. In UMAY1 and MEDICARE-C2projects, we addressed both mechanism design and perception aspects of a framework for safe HRI.
Bayraktar, Ertuğrul +2 more
+6 more sources
European Journal of Marketing, 2023
Purpose Although humanoid robots are increasingly adopted in many business settings, the dynamic effects of anthropomorphism and the functional perceptions of service robots on consumers’ responses remain unclear.
Kevin Kam Fung So +4 more
semanticscholar +1 more source
Purpose Although humanoid robots are increasingly adopted in many business settings, the dynamic effects of anthropomorphism and the functional perceptions of service robots on consumers’ responses remain unclear.
Kevin Kam Fung So +4 more
semanticscholar +1 more source
International Journal of Contemporary Hospitality Management, 2023
Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at restaurants, the authors’ understanding of how customers perceive robots differently across restaurant segments remains limited.
Yao Wang, Avraam Papastathopoulos
semanticscholar +1 more source
Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at restaurants, the authors’ understanding of how customers perceive robots differently across restaurant segments remains limited.
Yao Wang, Avraam Papastathopoulos
semanticscholar +1 more source
Consumers’ Ethical Perceptions of Autonomous Service Robots in Hotels
Journal of Hospitality & Tourism Research, 2023This study empirically and comprehensively explores consumers’ ethical perceptions of autonomous service robots (ASRs) in hotels. Under the triangulation approach, this study has identified eight themes of consumer perceived ethical issues (privacy ...
Boyu Lin +3 more
semanticscholar +1 more source
Service robots and hotel guests’ perceptions: anthropomorphism and stereotypes
The Tourist Review, 2023Purpose Drawing on anthropomorphism and the stereotype content model, this study aims to explore the impacts of robot anthropomorphism on hotel guests’ word of mouth and continuous usage intention through perceived warmth and competence. This study also
Xiaoxiao Song +3 more
semanticscholar +1 more source
Emotional experiences of service robots’ anthropomorphic appearance: a multimodal measurement method
Ergonomics, 2023Anthropomorphic appearance is a key factor to affect users’ attitudes and emotions. This research aimed to measure emotional experience caused by robots’ anthropomorphic appearance with three levels – high, moderate, and low – using multimodal ...
Yun Zhang, Yaqin Cao, R. Proctor, Yu Liu
semanticscholar +1 more source
Journal of Service Management, 2023
PurposeThis research empirically investigates how service employees' ratings of technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality traits (BFI) and emotional demands (ED) affect their willingness to work with ...
Yangjun Tu, Wei Liu, Zhi Yang
semanticscholar +1 more source
PurposeThis research empirically investigates how service employees' ratings of technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality traits (BFI) and emotional demands (ED) affect their willingness to work with ...
Yangjun Tu, Wei Liu, Zhi Yang
semanticscholar +1 more source