Results 161 to 170 of about 6,525,147 (226)

Generative AI Meets Service Robots

Journal of services research
We explore the transformative impact of integrating generative artificial intelligence (GenAI) in the form of large language models (LLMs), large behavioral models (LBMs), and agentic AI into physical service robots and how these will transform physical ...
Jochen Wirtz, R. Stock-Homburg
semanticscholar   +1 more source

The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach

, 2021
Service robots (SR) are increasingly valued and embraced; they are here to stay. Research on collaborative intelligence to better understand robotic-human partnerships is scarce.
I. Lin, A. Mattila
semanticscholar   +1 more source

Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research

Social Science Research Network, 2022
PurposeService robots are now an integral part of people's living and working environment, making service robots one of the hot topics for service researchers today. Against that background, the paper reviews the recent service robot literature following
A. De Keyser, W. Kunz
semanticscholar   +1 more source

Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment

Journal of Hospitality Marketing & Management
With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service robots on customers, but ignored the existence of ...
Xin Liu, Lu Zhang, Tengteng Zhu
semanticscholar   +1 more source

Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory

International Journal of Contemporary Hospitality Management, 2021
Purpose Building on both the uncanny valley and construal level theories, the analyses detailed in this paper aims to address customers’ explicit and implicit attitudes toward various service robots, categorized by the degree of their human-like ...
K. Akdim, D. Belanche, M. Flavián
semanticscholar   +1 more source

Humans Vs. Service Robots as Social Actors in Persuasion Settings

Journal of services research
Our study departs from existing research, which primarily focuses on the benefits of automated social presence in customer service. Instead, we investigate the potential downsides of a service robot’s social presence in marketing persuasion, particularly
H. Lee, Youjae Yi
semanticscholar   +1 more source

Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction

International Journal of Contemporary Hospitality Management
Purpose Along with the development of the robotics industry, service robots have been gradually used in the hospitality industry. Nevertheless, service robot categorization and the fulfillment of the cognitive and emotional needs of consumers by hotel ...
Sunny Sun, Huiyue Ye, Rob Law
semanticscholar   +1 more source

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

International Journal of Contemporary Hospitality Management, 2021
Purpose This study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive and affective appraisals and acceptance of consumers during service delivery.
Meng Zhang, D. Gursoy, Zhangyao Zhu, Si Shi   +3 more
semanticscholar   +1 more source

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

Journal of Service Management, 2021
PurposeAs service robots increasingly interact with customers at the service encounter, they will inevitably become an integral part of employee's work environment.
Stefanie Paluch, S. Tuzovic, Heiko Holz, Alexander Kies, Moritz Jörling   +4 more
semanticscholar   +1 more source

Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention

Journal of Hospitality Marketing & Management, 2022
Despite the pervasiveness of service robots in hospitality industry, it is unclear how highly human-like service robots elicit aversive effect on consumers’ use intention in addition to discomfort and when the aversive effect can be mitigated.
Meizhen Lin, Xiangtian Cui, Jingqiang Wang, Guihua Wu, Jingyuan Lin   +4 more
semanticscholar   +1 more source