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Acceptance of Professional Service Robots: A Cross-Cultural Study
African Journal of Inter-Multidisciplinary Studies, 2023 Service robots are humanoid and non-humanoid machines that communicate and deliver services to customers of an organisation. They are Artificial intelligence (AI) enabled and display human intelligence (Wirtz et al., 2018; Blut et al., 2021).
Sarah Jembere +2 more
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Behavioral Sciences, 2022 Previous studies on the human likeness of service robots have focused mainly on their human-like appearance and used psychological constructs to measure the outcomes of human likeness.
Linyao Li +4 more
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Service Robots in the Healthcare Sector
Robotics, 2021 Traditionally, advances in robotic technology have been in the manufacturing industry due to the need for collaborative robots. However, this is not the case in the service sectors, especially in the healthcare sector.
Jane Holland +6 more
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The rise of service robotics: Navigation in medical and mobile applications [PDF]
, 2014 obotics is gradually becoming transformational, effecting various aspects of human life. One of the key enabling technologies that allowed service robots to leave the factory and automation application domain is localization.
Haidegger, Tamas, Vamossy, Zoltan
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Journal of Marketing Research, 2019 Interactions between consumers and humanoid service robots (HSRs; i.e., robots with a human-like morphology such as a face, arms, and legs) will soon be part of routine marketplace experiences.
Martin Mende +4 more
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Journal of the Academy of Marketing Science, 2021 An increasing number of firms introduce service robots, such as physical robots and virtual chatbots, to provide services to customers. While some firms use robots that resemble human beings by looking and acting humanlike to increase customers’ use ...
Markus Blut +3 more
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Perceptual service robot attributes affecting customer value co-creation intention in luxury hotels industry [PDF]
Innovative MarketingService robots have become a trend in hotel services, presenting new opportunities and challenges for the development of the hospitality industry.
Qian Li, Songyu Jiang
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Multisensor-based human detection and tracking for mobile service robots [PDF]
, 2009 The one of fundamental issues for service robots is human-robot interaction. In order to perform such a task and provide the desired services, these robots need to detect and track people in the surroundings.
Bellotto, Nicola, Hu, Huosheng
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Service robots and artificial morality: an examination of robot behavior that violates human privacy
Journal of service theory and practice, 2023 PurposeService robots are expected to become increasingly common, but the ways in which they can move around in an environment with humans, collect and store data about humans and share such data produce a potential for privacy violations.
Magnus Söderlund
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A Framework for Interactive Teaching of Virtual Borders to Mobile Robots
, 2017 The increasing number of robots in home environments leads to an emerging coexistence between humans and robots. Robots undertake common tasks and support the residents in their everyday life. People appreciate the presence of robots in their environment
König, Matthias +3 more
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