Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital, Vietnam [PDF]
Inquiry: The Journal of Health Care Organization, Provision, and Financing, 2023 SERVPERF (Service Performance) tool needs to be adapted to the context and the usage purpose. Our study aimed to validate the context adapted SERVPERF tool in an Oncology public hospital in Vietnam.
Nguyen Duc Thanh Associate professor +3 more
doaj +2 more sources
Patients’ perception of service quality in a healthcare not-for-profit organisation [PDF]
South African Family Practice, 2022 Background: Service organisations should be aware of those elements that are perceived as excellent quality and incorporate these as part of their service offering.
Melene Strauss, Renata Schoeman
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Validación de la herramienta SERVPERF para el análisis de calidad en la atención en urgencias con la ecografía clínica [PDF]
Atención PrimariaResumen: Objetivo: Analizar fiabilidad y validez del cuestionario SERVPERF para valorar la calidad de atención desde la perspectiva del paciente en urgencias con dolor abdominal al que se realiza ecografía clínica, así como la influencia del sexo ...
Laura Carbajo Martín +4 more
doaj +2 more sources
Evaluation of the quality of tourist packages in Tunisia by Polish tourists: a case study using the SERVPERF method [PDF]
Tourism, 2017 Polish tourists who decide to spend a holiday in various countries can be classified as ‘institutionalised’ tourists. They mostly choose tourist packages proposed by tour operators and their quality is one of the determinants of purchase.
Teresa Brzezińska-Wójcik, Monika Widz
doaj +3 more sources
Entreciencias: Diálogos en la Sociedad del Conocimiento, 2021 Objetivo: comparar la percepción de la calidad funcional de los pacientes que acuden a los servicios en las Clínicas Estomatológicas de Docencia y Servicio (CEDS), con las metodologías Donabedian y SERVPERF.
Edith López Ramírez +4 more
doaj +3 more sources
Measuring Quality of Preventive Health and Safety Services [PDF]
Journal of Engineering, Project, and Production Management, 2022 In this research, the Servperf method is used to analyze the quality of health and safety services. The main purpose of this article is to determine the quality level of preventive health and safety services provided in the workplaces within the ...
Fatih Yilmaz
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Crashworthiness capability of jute and glass fibre reinforced epoxy tubes under quasi-static loading condition for automotive application [PDF]
, 2021 During last few years, the interest in using natural fibers as reinforcement in polymers has increased dramatically. Natural fibers are not only strong and lightweight but also relatively very cheap.
Hamza, Sabah Salim
core +1 more source
Соціологічні студії, 2020 The purpose of this paper is to propose and empirically substantiate modification of SERVPERF instrument. We demonstrate difference in practical realization of SERVQUAL (Perceptions-Minus-Expectations) and modified SERVPERF (Performance-Minus-Expectation)
Mykola Sydorov +3 more
doaj +1 more source
Targeted and perceived service quality [PDF]
Journal of Tourism, Heritage & Services Marketing, 2019 Businesses that want to keep pace with the change and time are establishing new departments. Through those departments the business can take decisions and actions rapidly and so that they can keep themselves updated.
Oya Altinsoy Gür
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Service quality, visitor satisfaction and future behavior in the museum sector [PDF]
Journal of Tourism, Heritage & Services Marketing, 2020 The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums, the ...
Vasiliki V. Daskalaki +3 more
doaj +1 more source