Sử DụNG THANG ĐO SERVPERF Để ĐO LƯờNG CHấT LƯợNG ĐàO TạO ĐạI HọC
Tạp chí Khoa học Đại học Cần Thơ, 2008 Nghiên cứu này kiểm định thang đo đa hướng SERVPERF để đo lường chất lượng hoạt động đào tạo đại học như một dịch vụ dưới đánh giá của khách hàng là sinh viên. Đại học An Giang và sinh viên thuộc trường là các đối tượng của nghiên cứu. Kết quả nghiên cứu
Nguyễn Thành Long
doaj
Comparison of hospital service performances under COVID-19 pandemics for pilot regions with low vaccination rates. [PDF]
Expert Syst Appl, 2022 Erdogan M, Ayyildiz E.
europepmc +1 more source
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION [PDF]
The purpose of this study is twofold: 1. examine the relationship between service quality dimensions and customer satisfaction with bank territorial units; 2.
Alan WILSON +2 more
core
Service quality perception and customers’ satisfaction in internet banking service: a case study of public and private sector banks [PDF]
Present research is based on empirical evidences collected through the customers’ survey regarding to the customers perception in internet banking services provided by public and private sector banks. It is efforts to examine the relationship between the
Kumbhar, Vijay
core +1 more source
Aplicación del modelo Servperf en una empresa de recauchaje en Chile
REVISTA PERSPECTIVA, 2019 En este artículo se aplica y profundiza una de las muchas investigaciones teóricas y empíricas sobre la calidad del servicio y su medición en el ámbito laboral. Los hallazgos ponen de manifiesto la falta de confiabilidad en una de las empresas que ejerce su trabajo prestando servicios en el rubro minero, la cual es vital para desarrollar una empresa ...
Rodriguez Alvarez, Hugo +3 more
openaire +3 more sources
A study of service quality assessment in property management of private housing estates in Hong Kong [PDF]
, 2007 Thesis (B.Sc)--University of Hong Kong, 2007.Includes bibliographical references (p.
Choi, Shuk-hang, Karen, 蔡淑行
core
Service Quality an Antecedent of Customer Satisfaction
International Journal of Experiential Learning & Case StudiesThe study is conducted on customers of banks in Pakistan to find out whether service quality is an antecedent of customer satisfaction. The study also provides the comparative analysis of four alternative extended versions of service quality models ...
Dr. Hassan Raza
doaj +1 more source
The effect of green logistics service quality on Thai logistics service provider performance [PDF]
Paper delivered at the 21st Logistics Research Network annual conference 2016, 7th-9th September 2016, Hull. Abstract Purpose: The emergence of environmental or green issues in global supply chains has made it an essential practice to measure the ...
Chaisurayakarn, Siriwan, Grant, David
core
Calidad de servicio en centros materno-pediátricos del estado Zulia en Venezuela
Revista Venezolana de Gerencia, 2019 La calidad de los servicios de salud es un tópico que ha tomado relevancia en el mundo en los últimos años lo cual podría deberse, entre otros factores, a la mayor participación de la población en la administración de los servicios de salud, que exige ...
Susie Castellano +2 more
doaj
Validation of a Spanish-language scale for evaluating perceived quality of care of medical abortions before 9 weeks gestation. [PDF]
BMC Womens Health, 2022 Cabedo-Ferreiro R +6 more
europepmc +1 more source