La calidad percibida y sus dimensiones. Especial referencia a la sanidad pública [PDF]
, 2005 La perspectiva del paciente debe incorporarse en el diseño y evaluación de los procesos asistenciales para determinar el nivel de excelencia alcanzado.
Brândao, Elísio (Coordinador) +2 more
core
Modifying the SERVPERF to assess paratransit minibus taxis trotro in Ghana and the relevance of mobility-as-a-service features to the service. [PDF]
Heliyon, 2021 Dzisi E, Obeng DA, Tuffour YA.
europepmc +1 more source
Determinación de la calidad de servicio en la clínica odontológica UNAB Viña del Mar, Chile [PDF]
, 2016 Tesis (Cirujano Dentista)El ambiente competitivo que se ha desarrollado en los últimos años, tanto en la formación como en el campo laboral de los egresados de la carrera de Odontología, debido al indiscriminado crecimiento en número de las facultades ...
Gelponi Costa, Sergio +1 more
core
Re-evaluation of the healthcare service quality criteria for the Covid-19 pandemic: Z-number fuzzy cognitive map. [PDF]
Appl Soft Comput, 2021 Babroudi NEP +2 more
europepmc +1 more source
Service quality and process maturity assessment [PDF]
, 2017 This article deals with service quality and the methods for its measurement and improvements to reach the so called service excellence. Besides older methods such as SERVQUAL and SERPERF, there are also shortly described capability maturity models based ...
Šerek, Radomír
core
Assessing technical and functional features of office buildings and their effects on satisfaction and loyalty [PDF]
, 2014 This study assesses the service performance of commercial office buildings in the Golden Triangle Kuala Lumpur (GTKL) and understands how they influence tenant satisfaction and loyalty.
Cheah, Jun Hwa +3 more
core
Ágora de Heterodoxias, 2016 El objetivo de la presente disertación es establecer una relación causal entre la calidad del servicio y su efecto e impacto en la lealtad y satisfacción del pasajero en las aerolíneas de bajo costo en el estado de Sonora.
Luis Enrique Ibarra-Morales +1 more
doaj
Administrative SciencesTourist satisfaction models typically assume that service performance dimensions carry the same weight for all travelers. Drawing on Bourdieu, we reconceptualize age, gender, and region of origin as demographic capital, durable resources that mediate how
Reyner Pérez-Campdesuñer +5 more
doaj +1 more source
linioj-maition Systems Service Quality Measurement: The Evolution of The SERVQUAL Instrument [PDF]
, 2004 Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers.
Whitten, Dwayne
core
Ispitivanje zadovoljstva pacijenata primjenom SERVPERF modela
, 2019 U modernom zapadnom svijetu sve se više pažnje posvećuje unaprjeđenju kvalitete zdravstvenih usluga, pa tako i kvalitete laboratorijskih usluga. Zbog iznimne važnosti dobivanja točne i pouzdane laboratorijske informacije, kao vrlo važnog čimbenika u procesu liječenja pacijenata, kvaliteta svake faze rada mora biti kontrolirana i podvrgnuta zahtjevima ...
openaire +1 more source