Assessing empathy in healthcare services: a systematic review of South American healthcare workers' and patients' perceptions. [PDF]
Front Psychiatry, 2023 Moya-Salazar J +7 more
europepmc +1 more source
Evaluación de la calidad de servicio del establecimiento de hospedaje Lucky Star del distrito de Chiclayo - Lambayeque, 2018 [PDF]
, 2019 La siguiente investigación pretende identificar el nivel de calidad del servicio hotelero, para así, plantear estrategias de mejora en el establecimiento de hospedaje Lucky Star.
Choy Sasagawa, Samantha Sawa +1 more
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A qualidade dos serviços da coordenação de um curso de graduação e o nível de satisfação dos acadêmicos [PDF]
, 2012 A qualidade dos serviços prestados em instituições públicas é frequentemente questionada por diversos stakeholders, como mídia e consumidores. Diferentemente de bens de consumo tradicionais, os serviços necessitam de método de avaliação apropriado para ...
Battistella, Luciana +3 more
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Satisfacción de la calidad de servicio del fast food Bembos Chiclayo, 2019 [PDF]
, 2019 La calidad del servicio es uno de los aspectos más importantes para asegurar la permanencia de las empresas en el mercado; tomando en cuenta que un servicio se considera de calidad cuando logra su fin, el cual es satisfacer las necesidades de los ...
Cajo Segura, Martín Hipólito +1 more
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Green logistics service quality and LSP performance [PDF]
Paper presented at the 6th International Conference on Logistics and Transport 2014 (ICLT 2014), "Innovation in Global Supply Chain Management", August 26-29, 2014, Kaula Lumpur, Malaysia.
Chaisurayakarn, Siriwan, Grant, David
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ASSESSING WEB SERVICE QUALITY DIMENSIONS: THE E-SERVPERF APPROACH
Issues in Information Systems, 2008 Godwin Udo, Kallol Bagchi, Peeter Kirs
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Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
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Measuring Patient's Expectations and Realisations Using SERVQUAL: A Review of Oncology Services in Punjab, India. [PDF]
Asian Pac J Cancer Prev, 2023 Singh P, Sidhu AS.
europepmc +1 more source
Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach. [PDF]
Public Transp, 2023 Sama HR +3 more
europepmc +1 more source
RURAL INDIAN HEALTH-CARE: ASSESSING PATIENT SATISFACTION USING THE SERVPERF MODEL
Bangladesh Journal of Multidisciplinary Scientific ResearchThe assessment of health-care service quality has evolved significantly, shifting from purely clinical metrics to encompass patient experiences and perceptions. This paradigm shift recognizes that patient viewpoints are crucial in evaluating and improving health-care services.
Ishanika Chawngzikpuii, K Lalromawia
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