Results 181 to 190 of about 10,693 (202)
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Quality Assurance in Education, 2005
PurposeThe purpose of this paper is to empirically test a new industry‐specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector.Design/methodology/approachThe primary goal of this research was to test and compare the relative efficacy of HEdPERF against SERVPERF in ...
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PurposeThe purpose of this paper is to empirically test a new industry‐specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector.Design/methodology/approachThe primary goal of this research was to test and compare the relative efficacy of HEdPERF against SERVPERF in ...
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(SERVPERF)تقییم مستوى جودة الخدمات الهاتفیة النقالة بنموذج
Finance and Business Economies Review, 2017The aim of this study is to evaluate the level of quality of services from the point of view of customers provided by the djezzy based on SERVPERF model in its five dimensions of quality (sensitivity, reliability, responsiveness, safety and empathy), in addition to the sixthdimension of The study reached a number of conclusions, the most important of ...
Morad Ismail, Rokia Melahi
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The validity of the SERVQUAL and SERVPERF scales
International Journal of Service Industry Management, 2007PurposeThe purpose is to investigate, the difference between SERVQUAL and SERVPERF's predictive validity of service quality.Design/methodology/approachData from 17 studies containing 42 effect sizes of the relationships between SERVQUAL or SERVPERF with overall service quality (OSQ) are meta‐analyzed.FindingsOverall, SERVQUAL and SERVPERF are equally ...
François A. Carrillat +2 more
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Comparison of SERVQUAL and SERVPERF metrics: an empirical study
The TQM Journal, 2011PurposeThe choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in their outcomes significantly or concur with each other. Hence, empirical investigation regarding the concurrence or difference of the two instruments is the purpose of ...
Lewlyn L.R. Rodrigues +3 more
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A comparison of Magal's service quality instrument with SERVPERF
Information & Management, 2007The role of service quality has become critical to the success of organizations. Therefore, it is important to use a reliable instrument to measure information service quality. SERVQUAL is a popular instrument for doing this, but, though widely used, it has been criticized for its reliability and validity.
Hollis Landrum +2 more
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SERVQUAL Versus SERVPERF: An Assessment from Indian Banking Sector
SSRN Electronic Journal, 2011Although a great number of research studies for service quality take place in the context of developed countries, similar studies in the context of developing counties are limited. This descriptive study focuses on the issue of measuring of service quality in banking sector in a India.
Bhavesh Vanpariya, Parthasarathy Ganguly
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SERVPERF model for measuring laboratory service quality through patient satisfaction
Clinica chimica acta, 2022Background: Great contribution to the quality improvement of laboratory service is review of patient feedbacks, which is also one of the ISO 15189 requirements. Measurement of service quality is variable, intangible and heterogeneous, so it is necessary to use models for measuring quality of service, which establish dimensions that affect patients ...
Ćelap, Ivana +5 more
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MEASURING PATIENTS SATISFACTION THROUGH SERVPERF-MODEL IN PUBLIC SECTOR HOSPITALS
Health Sciences Journal, 2023Aim: Purpose of this existing study is to investigate the quality services through patient satisfaction using SERVPERF-model. Methods: For this purpose survey approach was used. Cross-sectional primary data was collected form 100 patients of two public sector hospitals. Data was analyzed in SPSS.
null Fawad Khan, null Qamar Afaq Qureshi
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Measuring Passenger’s Perceptions of Taxi Service Quality with Weighted SERVPERF
Applied Mechanics and Materials, 2011To know passenger’s real needs of taxi service quality, operator and regulator are seeking a proper method that can represent passengers’ opinions accurately. In this paper, a weighted SERVPERF model was expressed to assess taxi service quality of Hangzhou, China.
Zhi Gang Yao, Xiao Dong Ding
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Testing the Superiority and Dimensionality of SERVQLAL vs. SERVPERF in Higher Education
Quality Management Journal, 2010The fitness of SERVQUAL and SERVPERF as tools to measure service quality in higher-education services is examined and compared. Confirmatory factor analysis was used to test the model fit of each instrument. SERVQUAL and SERVPERF measurements were found..
BAYRAKTAROĞLU, AYŞE GÜL, ATREK, BANU
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