Results 11 to 20 of about 10,693 (202)
Модифікований SERVPERF: аналіз пунктів методики
Соціологічні студії, 2022 У статті йдеться про модифікований SERVPERF як методику, призначену для вимірювання якості освітніх послуг, що надаються закладами вищої освіти (ЗВО).
Ruslana Moskotina, Mykola Sydorov
doaj +2 more sources
Соціологічні студії, 2023 У статті розглянуто дві методики, призначені для вимірювання якості освітніх послуг, уключені до моніторингового опитування UNiDOS – модифікований SERVPERF та модифікований SERVSAT.
Руслана Москотіна +2 more
doaj +2 more sources
Indicators and Dimensions of Clients' Satisfaction With Veterinary Services Delivery Performance in a Companion Animal Hospital in Accra, Ghana. [PDF]
Vet Med SciThe study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Turkson PK, Coppson CND, Turkson AJ.
europepmc +2 more sources
Multi‐item unidimensional measurement scale construct: Perceived hygiene development (pHd)
Family and Consumer Sciences Research Journal, Volume 51, Issue 4, Page 296-308, June 2023., 2023 Abstract The recent COVID‐19 pandemic experience intensified the significance of hygiene in the service industry. It is crucial to measure how service practice adaptations and technology adoptions in servicescapes have been perceived by customers regarding hygiene in the post‐COVID‐19 era.
Ali Iskender +2 more
wiley +1 more source
International Journal of Training and Development, Volume 26, Issue 3, Page 407-426, September 2022., 2022 Abstract As globalisation increases, Higher Education Institutions are challenged to produce more young graduates to meet the corporate world's demand for highly qualified, mobile international managers. Business and management programmes are required to have international components to attract the best students.
Nasir Aminu +3 more
wiley +1 more source
Mathematical Problems in Engineering, Volume 2022, Issue 1, 2022., 2022 In recent years, sustainable environmental issues have attracted attention from all circles due to environmental variation and the depletion of natural resources. Modern thinking about the environment contains the human environment, historical tradition, and social life of the whole ecosystem. In this research, the design, development, and construction
Chen Zhijun +4 more
wiley +1 more source
Journal of Mathematics, Volume 2022, Issue 1, 2022., 2022 The service quality evaluation of agricultural business‐to‐customer (B2C) e‐commerce is viewed as a multiattribute group decision‐making (MAGDM) activity. Thus, a useful MAGDM process is required. Based on the grey relational analysis (GRA) process and the interval‐valued intuitionistic fuzzy set (IVIFS), this study defines an interval‐valued ...
Haibin Zhang, Lei Wang, Feng Feng
wiley +1 more source
Measuring Service Quality: Servqual vs. Servperf Scales [PDF]
Vikalpa: The Journal for Decision Makers, 2004 Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance. This is true for both the goods and services sectors. However, the problem with management of service quality in service firms is that quality is not easily identifiable and measurable due to inherent characteristics of services
Sanjay K Jain, Garima Gupta
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Wireless Communications and Mobile Computing, Volume 2022, Issue 1, 2022., 2022 How to build a quality evaluation system for local e‐commerce logistics services has been studied against the backdrop of new retailers, and how to evaluate the quality of logistics services has been standardized by updating the quality control mode for local e‐commerce logistics services will be done.
Shanfeng Yang, Hamurabi Gamboa Rosales
wiley +1 more source
Mobile Information Systems, Volume 2022, Issue 1, 2022., 2022 Effective narrative turn of doctor‐patient communication can strengthen the trust between doctors and patients, close the doctor‐patient relationship, and reduce the contradiction between doctors and patients. Health humanities, as a more inclusive, open, and application‐oriented discipline, has been gradually recognized by academic circles.
Hongqiang Zhang, Chia-Huei Wu
wiley +1 more source