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Applied Computational Intelligence and Soft Computing, Volume 2021, Issue 1, 2021., 2021 The attainment of excellence in institutions is maintained through the institutions’ adherence to its core values and efficient service delivery. These factors are very important in facilitating global development of a country and determining the world ranking of an institution.
Olufunke Oladipupo +3 more
wiley +1 more source
Measuring health services quality: Nurses’ perceptions and the SERVPERF scale
Global Health Economics and Sustainability, 2023 This study aimed to assess service quality in the health-care sector by employing the SERVPERF scale, with a particular focus on the perceptions of nursing staff, which have a significant impact on patient care. Utilizing the SERVPERF scale, this research investigates the perceived quality of health services in hospitals and examines the predictors of ...
Ammar Ali Alraimi, Abhijeet Shelke
openaire +1 more source
A structural equation modeling approach to validate the dimensions of SERVPERF in insurance industry of Saudi Arabia [PDF]
Management Science Letters, 2019 The Saudi Arabian insurance sector has two distinctive features. First, major revenue for this sector comes from the mandatory medical and motor insurance.
Mohammad Imdadul Haque +1 more
doaj +1 more source
Servperf Analysis in Retail Banking
Review of Professional Management- A Journal of New Delhi Institute of Management, 2007 Financial services are inherently intangible and high on experience and credence qualities. In order to promote them effectively, a service provider must first identify the dimensions used by consumer to evaluate the service quality of banks prior to becoming a customer.
T. Vanniarajan, P Gurunathan
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Factors impacting on mobile’s user satisfaction: A case study in Tien Giang
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2023 Mobile phone service servers crucial role in today’s business and improving this service is without doubt a topic attracting high concerns from service providers. Thus, a study about mobile user satisfaction is constantly needed to help service providers
Nguyễn Thanh Liêm +2 more
doaj +1 more source
Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
core +3 more sources
Students’ perceptions of service quality in Saudi universities: the SERVPERF model [PDF]
Learning and Teaching in Higher Education: Gulf Perspectives, 2021 Purpose The purpose of this study is to examine the influence of service quality on student’s satisfaction. Design/methodology/approach Using empirical research, the study identified previously validated scales of service quality and student satisfaction.
M. Sadiq Sohail, Mehedi Hassan
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Evaluación de la calidad percibida del servicio en los centros asistenciales de la ciudad de Quibdó
Revista Escuela de Administracion de Negocios, 2023 El objetivo de esta investigación es evaluar la calidad percibida del servicio en los centros asistenciales de Quibdó, Colombia, a través de la escala Servperf.
Edison Jair Duque Oliva +2 more
doaj +1 more source
Investigating brand equity of third-party service providers [PDF]
, 2014 Purpose: This research applies theory and techniques from the services and marketing literature to a supply chain context consisting of a shipper or seller, a customer or buyer, and a third-party logistics service provider (3PL) to investigate corporate ...
Grant, David +3 more
core +1 more source
Journal of Advanced Transportation, Volume 2020, Issue 1, 2020., 2020 This paper recommends that Vietnam Airlines use a pro‐offered model to both evaluate and improve its current service network being operated at international airports. The model includes cluster analysis, ANOVA, and Scheffé post hoc to provide service performance insights and to serve as a complementary corporate benchmark for evaluating service ...
Tien-Chin Wang +2 more
wiley +1 more source