Results 31 to 40 of about 10,693 (202)
Cogent Business & Management, 2019 While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences.
Bruce Mwiya +9 more
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The Scientific World Journal, Volume 2020, Issue 1, 2020., 2020 The importance of eating behavior risk factors in the primary prevention of obesity has been established. Researchers mostly use the linear model to determine associations among these risk factors. However, in reality, the presence of nonlinearity among these factors causes a bias in the prediction models.
Maryam M. Kheirollahpour +4 more
wiley +1 more source
Assessment of Service Quality Using Weighted SERVPERF Approach
Pelita Perkebunan (a Coffee and Cocoa Research Journal), 2019 Service quality is an important aspect that has a direct impact on company. In addition, it is to be one of the consumer’s judgement in purchasing a product or service. Tight business competition and high consumers’ interest in training services encourage companies to enhance their service quality. The aims of this research are (1)
Lya Aklimawati, Faila Sophia Hartatri
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المجلة العربية لضمان جودة التعليم الجامعي, 2016 The researcher aims to identify the students’ evaluation of the quality of educational services in the universities of Thamar (Public University) and Al-Hikma (Private University) that are located in the Yemeni City: Dhamar.
Mohammed Alsagheer Qasem Alshaebi
doaj +1 more source
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
, 2018 © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
core +1 more source
Administração: Ensino e Pesquisa, 2012 Este estudo desenvolveu-se com o objetivo de verificar a qualidade de cursos superiores de Administração e de Gestão, à luz do artigo 4º, da Resolução nº 4, de 13 de julho de 2005, onde o Ministério da Educação (mec) lista as competências definidas para ...
Alexandre Mendes da Silva +1 more
doaj +1 more source
Validation of a measurement scale of service quality, image, customer satisfaction and loyalty in traditional trade [PDF]
Tourism & Management Studies, 2019 The retail industry’s ability to create satisfactory experiences for consumers remains to a considerable degree in the hands of management and retail staff.
Cláudia Miranda Veloso +1 more
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Comparing perceptions of service quality in Brazil and UK
Internext: Revista Eletrônica de Negócios Internacionais, 2008 This paper investigates whether the SERVPERF model developed by Cronin and Taylor (1992) can be applied in the same industry (retail banks) in two different countries Brazil and UK.
Isabel B. Cervachiaro +1 more
doaj +1 more source
Service Quality of Higher Education in Pakistan [PDF]
Asian Journal of University Education, 2012 This paper attempts to evaluate the perceptions and expectations of students in higher education students with regard to service quality. Forming the basis of the empirical investigation, the data was collected from five focus groups using two ...
Sana Azar , Shamila Khan
doaj
Service Quality Evaluation of Air China based on SERVPERF Model
Frontiers in Computing and Intelligent Systems, 2023 In order to effectively carry out aviation service quality evaluation, based on the service quality characteristics of Air China, through research on service quality evaluation models and methods, a questionnaire based on SERVPREF and a fuzzy comprehensive evaluation method were designed to evaluate the service quality of Air China. evaluate.
Ying Wang, Nutteera Phakdeephirot
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