Results 51 to 60 of about 10,693 (202)
Measuring Student Transformation in Entrepreneurship Education Programs
Education Research International, Volume 2017, Issue 1, 2017., 2017 This article describes how to measure student transformation primarily within a university entrepreneurship degree program. Student transformation is defined as changes in knowledge (“Head”), skills (“Hand”), and attitudinal (“Heart”) learning outcomes.
Steven A. Gedeon, Päivi Tynjälä
wiley +1 more source
Empirical investigation on satisfaction and service quality level of radical process change implementation [PDF]
, 2006 The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process ...
Ahmad, Hartini, Francis, Arthur
core +1 more source
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source
Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
core
International Journal of Financial Studies, 2023 This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model.
Cheng-Kun Wang +5 more
doaj +1 more source
Service Quality in Spectator Sports: A Review and Research Agenda
International Journal of Consumer Studies, Volume 48, Issue 6, November 2024.ABSTRACT Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new ...
Rui Biscaia +3 more
wiley +1 more source
Evaluación de la calidad en el servicio: una aplicación práctica en un establecimiento de Café
Revista CEA, 2020 La evaluación de la calidad en el servicio se ha convertido en una herramienta muy poderosa para que las organizaciones logren, entre otros propósitos, fidelizar a los clientes y ser más competitivas.
Luis Enrique Ibarra-Morales +3 more
doaj +1 more source
All that jazz! Festival-specific predictors of service quality, satisfaction and repurchase intentions' [PDF]
, 2005 [Abstract]: With growing consensus that performance-only constructs may serve as better predictors of service quality (SQ) than the original SERVQUAL scale, this research developed a FESTPERF instrument to investigate the questions of: whether the SQ ...
Stokes, Robyn, Tkaczynski, Aaron
core
Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: Focusing on SERVQUAL and SERVPERF [PDF]
Journal of International Logistics and Trade, 2013 With an increasing air cargo demand in the global air cargo transport industry, not only domestic airlines but also foreign carriers are actively investing in the air cargo service sector and trying to provide a differentiated service in order to gain a ...
A Rim Park, Hun-Koo Ha
doaj +1 more source
Application of SERVPERF for Rural Retailer: Reliability and Factor Analysis
Asian Journal of Managerial Science, 2012 Retail sector is the booming sector in global and Indian economy. The Indian retail industry is divided into organized and unorganized sectors. The Indian retail sector is highly fragmented with 97% of its business being run by the unorganized retailers like the traditional family run stores and corner stores. This is the right time to know the quality
R. Saravanan, P. Kannan
openaire +1 more source