Quality Assessment of the Information Technology (IT) Unit Services in Three Selected Hospitals in Isfahan City Using the Unweighted SERVPERF Model [PDF]
مجله انفورماتیک سلامت و زیست پزشکیIntroduction: Considering the crucial role of IT unit in maintaining, preserving, and enhancing information systems and providing timely information to various individuals, the services provided by this unit must be of high quality.
Hossein Bagherian +1 more
doaj
Jurnal Ilmiah Teknik Industri, 2006 PRIMAGAMA merupakan bimbingan belajar bagi siswa-siswi SMU atau sederajat untuk mencapai kelulusan dan dapat melanjutkan studinya keperguruan tinggi yang dikehendakinya.
Much. Djunaidi +2 more
doaj +1 more source
Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
core +1 more source
Assessing Service Quality: A Combination of SERVPERF and Importance-Performance Analysis [PDF]
MATEC Web of Conferences, 2016 Service providers in this highly competitive market are demanded to find ways to attract new customers, retain existing customers, and pursue customers’ loyalty. The quality of the service which has to deliver to the customers has been considered as a critical factor for the success of the service providers by a reason of its close connection to ...
Rasyida Dyah R. +3 more
openaire +2 more sources
The Service Quality Scale Debate: A Tri-Instrument Perspective for Higher Education Institutions
Expert Journal of Business and Management, 2018 Service quality issues, over the years, have become an important consumer trend and have gained ground in service marketing literature in general, and the extant literature on higher education, in particular. Despite the fact that service quality is more
Ibrahim DANJUMA +3 more
doaj
Perceived service quality models: are they still relevant? [PDF]
, 2015 This paper reviews the concept of perceived service quality and provides an update to the body of service quality knowledge. It consolidates the pathway of perceived service quality concept, from its emergence to the research model’s development. It also
Mirza, Mohammed, Polyakova, Olga
core +1 more source
Quality evaluation in logistic services [PDF]
, 2000 The paper highlights some problems relevant to the quality measurements in logistic services. "Traditional" logistic indicators are compared with the service dimensions defined in the Parasuraman-Zeithaml-Berry model.
Franceschini, Fiorenzo, Rafele, Carlo
core +2 more sources
Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types [PDF]
Rāhburdhā-yi Mudīriyyat dar Niẓām-i SalāmatBackground: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ point ...
Hossein Mohebbi +2 more
doaj
Overview of the main methods of service quality analysis
Production Engineering Archives, 2018 Everyone, every day or almost every day, uses various type of services, without being even aware of it. They could have been both intangible and material services.
Ingaldi Manuela
doaj +1 more source
Korelasi antara Kualitas Sistem Informasi Penjualan dengan Kinerja Pengguna [PDF]
, 2013 The research aims to determine whether there is a relationship between the quality of sales information systems and user performance. The research method uses survey correlation techniques.
Cahyadi, R. A. (Raden) +3 more
core +2 more sources