Results 201 to 210 of about 60,703 (214)
Some of the next articles are maybe not open access.
SERVQUAL, the Kano Model and QFD
2016The literature on service quality theory and SERVQUAL, the Kano model and QFD, as well as their integrated use in different service sectors are reviewed in this chapter. It is found out that integrating the three tools may yield valuable results that cannot be obtained by using either of them alone. The literature review also revealed that there are no
Low Sui Pheng, Zhu Rui
openaire +1 more source
SERVQUAL for a Satisfied Customer
Since keeping existing clients is more economical than finding new ones, customer happiness is essential to retail banking's profitability. In light of the changes in retail banking, such as bank branch closures, internet banking, and bank expansion, it is critical to evaluate client satisfaction and determine the elements that affect it.Pankaj Rai +6 more
openaire +1 more source