Sağlık Sektöründe Hizmet Kalitesinin Ölçülmesi: Servqual Modeli ve Bir Hastane Uygulaması
Mehveş Tarım
openalex +1 more source
Patient Satisfaction in Telepharmacy vs Conventional Pharmacy: A SERVQUAL Analysis
Lusy Noviani, Dion Notario, Wanda Aurina
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Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. [PDF]
Wang H, Wang H, Guan S, Li J.
europepmc +1 more source
Sustainable service quality assessment of Chinese healthcare e-government: a multi-criteria decision framework based on SERVQUAL model and entropy-weight TOPSIS method. [PDF]
Xia Y +6 more
europepmc +1 more source
Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study. [PDF]
Alfatafta M +8 more
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Beyond technical skills: How communication shapes patient satisfaction in Ghana's healthcare system. [PDF]
Abdulai MS, Mumuni E, Abdulai M.
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Measuring service quality in Public Sector using SERVQUAL: A case of Punjab Dental Hospital, Lahore
Hina Mukhtar, Aamir Saeed, Ghalib Ata
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SERVQUAL Research Trends of Past Decade: A Bibliometric Review of Themes and Structural Elements
Yasutoshi Moteki
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