Results 171 to 180 of about 2,498 (183)

SERVQUAL (Service Quality)

2015
openaire   +1 more source

An evaluation of SERVQUAL and patient loyalty in an emerging country context

Total Quality Management and Business Excellence, 2010
Ekrem Tatoglu, Selim Zaim
exaly  

The disabled student experience: does the SERVQUAL scale measure up?

Quality Assurance in Education, 2011
Helen Woodruffe-Burton
exaly  

Assessing the Reliability and Validity of SERVQUAL in a Longitudinal Study: The Experience of an Australian Organisation

Asia Pacific Journal of Marketing and Logistics, 1994
Oliver H M Yau
exaly  

Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank

International Journal of Bank Marketing, 2001
exaly  

Dimensionality, Reliability and Validity of SERVQUAL

J. of Business and Management, 1996
Ugur Yavas, Zeynep Bilgin
openaire   +1 more source

Assessing students' rating in higher education: A SERVQUAL approach

Total Quality Management and Business Excellence, 2009
Souvik Bandyopadhyay
exaly  

Sampling of respondents and SERVQUAL studies

The Bottom Line, 2000
openaire   +1 more source

Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Journal of Air Transport Management, 2007
exaly  

Het SERVQUAL-model

1995
Lemmink, J.G.A.M., Wetzels, M.G.M.
openaire   +1 more source