Results 181 to 190 of about 38,579 (277)

Service quality measurement in Croatian banking sector : Application of SERVQUAL model

, 2015
Service quality has become an important factor for success and recognition in the banking sector. The financial services belong to a group of services that almost all people of developed countries encounter during their life. In order to survive in this intensively competitive sector banks need to identify factors that ensure the long-term success ...
Marković, Suzana, Dorčić Jelena, Katušić, Goran   +2 more
openaire   +2 more sources

Developing a quality indicator system for evaluating internet plus home care nursing services based on the SERVQUAL model: a Delphi-analytic hierarchy process study. [PDF]

PeerJ
Ye L, Yang S, Jiang B, Liu C, Jin X, Chang P.   +5 more
europepmc   +1 more source

Investigation of Quality Gap in Physiotherapy Services in Public Clinics in Zahedan City, Iran Using SERVQUAL Model [PDF]

, 2017
Salman Nourai Sajou, Hossin Ansari, ahmad reza asgari ashtiani   +2 more
openalex   +1 more source

INTEGRASI SERVQUAL DAN KANO MODEL KE DALAM QUALITY FUNCTION DEPLOYMENT SEBAGAI UPAYA PENINGKATAK KUALITAS PELAYANAN INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH IBNU SINA GRESIK

, 2021
Yogi Yusron Arif, Pregiwati Pusporini, Elly Ismiyah   +2 more
openalex   +2 more sources

Assessing the Gap Between Women's Expectations and Perceptions of the Quality of Intrapartum Care in Jordan: A Two-Stage Study Using the SERVQUAL Model. [PDF]

Health Expect
Hijazi H, Al-Yateem N, Al Abdi R, Baniissa W, Alameddine M, Al-Sharman A, AlMarzooqi A, Subu MA, Ahmed FR, Hossain A, Sindiani A, Hayajneh Y.   +11 more
europepmc   +1 more source

KERANGKA KONSEPTUAL INTEGRASI SERVQUAL, MODEL KANO DAN KANSEI ENGINEERING DENGAN QFD PADA INDUSTRI JASA [PDF]

, 2012
Markus Hartono
openalex  

Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model. [PDF]

BMC Oral Health
Wu JH, Lee KT, Cheng KI, Du JK, Lee CY.
europepmc   +1 more source

Applying SERVQUAL Model in Library Service Delivery to Attain Students Satisfaction at a Private University in Kenya

Mulongo Johnson Masinde, Franklin Mugambi, FM Musyoka   +2 more
openalex   +2 more sources

Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients' Perspective. [PDF]

Electron Physician, 2016
Rezaei S, Matin BK, Moradi K, Bijan B, Fallahi M, Shokati B, Saeidi H.   +6 more
europepmc   +1 more source

INTEGRASI SERVQUAL DAN MODEL KANO KE DALAM QFD PADA PENGUKURAN KUALITAS PELAYANAN PAKET POS DI PT. POS INDONESIA CABANG BENGKULU

, 2019
Fitri Yanti, Murni Trisna
openalex   +2 more sources