Results 181 to 190 of about 12,041,937 (283)

Service Recovery in Chatbot‐mediated Environments: Trust Dynamics and Customer Loyalty Intentions

open access: yesBritish Journal of Management, EarlyView.
Abstract Prior research has shown that customers’ perceptions of chatbots may be influenced by the situational context in which human–chatbot interactions take place. This research advances understanding of artificial intelligence (AI)‐enabled chatbot‐led service failure recovery (SFR) in the context of customer loyalty.
Wilson Ozuem   +2 more
wiley   +1 more source

The Contested Grounds of Democracy's Noninstrumental Value: Deliberative Democracy Versus Public Equality

open access: yesConstellations, EarlyView.
ABSTRACT Disagreement about democracy's noninstrumental value often sees the opposition between two competing approaches. Liberty‐based arguments assign normative priority to a principle of liberty, thereby focusing on democratic self‐government as the core principle through which political authority can be reconciled with individual liberty.
Vittorio Gerosa
wiley   +1 more source

Individualism Without Individuality: Friedrich Hayek and the Neoliberal Citizen

open access: yesConstellations, EarlyView.
ABSTRACT Critics of neoliberalism increasingly examine its corrosive effects on democracy. Scholars often turn to Friedrich Hayek's political theory, arguing that it produces citizens who passively conform to spontaneous social orders. Yet insufficient attention has been paid to the normative conception of the human individual underlying his ...
Tal Tzur
wiley   +1 more source

John Gray: ‘Americanism’ and the Perversion of Post‐liberalism

open access: yesThe Political Quarterly, EarlyView.
Abstract This article will make the case for John Gray's inclusion in the canon of post‐liberals despite his protests to the contrary, and will argue that his peculiar post‐liberalism is important for its challenges to the dominance of liberalism as both a political culture and way of theorising the ends of politics based on the model of the American ...
Paul Kelly
wiley   +1 more source

Generative AI, Technology and the Ecology of Persistence: A Response to Tække

open access: yes
Systems Research and Behavioral Science, EarlyView.
Steve Watson, Erik Brezovec
wiley   +1 more source

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