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Integration of safety and sustainability criteria into early design stages of battery cell manufacturing machinery. [PDF]

open access: yesSci Rep
Cerrillo C   +7 more
europepmc   +1 more source

Social CRM

2018
This chapter is based on an empirical research study that attempts to gain an understanding of the social customers' behavior by identifying the factors that influence their decision to participate in social customer relationship management (CRM) programs. A social behavioral model (SBM) was developed in this study.
Christine Matt, Nina Berger
openaire   +2 more sources

Social CRM

International Journal of Virtual Communities and Social Networking, 2015
Social customer relationship management (social CRM) is an emerging practice that utilises social media to engage with customers. In its most complete form, social CRM is a concept and a practice that integrates social media and social networking with traditional CRM technologies, processes and practices in order to bring about a superior engagement ...
Kritcha Yawised, Peter Marshall
openaire   +1 more source

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