ANALISIS MODEL PENGELOLAAN LOYALITAS NASABAH DI BANK BRI KANTOR CABANG PURWODADI [PDF]
, 2013 Increased complexity of the customers needs affected by diverse economic social environment, lifestyle factors which can lead to varieties of customer need and new challenges for providers of banking services by providing a wide range of banking ...
ASTUTI, Eva Jati
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Carving out new business models in a small company through contextual ambidexterity: the case of a sustainable company [PDF]
, 2020 Business model innovation (BMI) and organizational ambidexterity have been pointed out as mechanisms for companies achieving sustainability. However, especially considering small and medium enterprises (SMEs), there is a lack of studies demonstrating how
Batocchio, Antonio +5 more
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The Customer Relationship Management Paradox: Five Steps to Create a Fairer Organization [PDF]
, 2016 Purpose: Favoritism of customers reveals great benefits, as focusing on the most profitable customers ensures better use of marketing resources. Scholars suggest, however, that such favoritism imposes a danger to customer management, potentially creating
Nguyen, Bang +2 more
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Relationship development with customers on facebook: A critical success factors model [PDF]
, 2015 © 2015 IEEE. Social Networking Sites have been increasingly used by organizations to communicate with and manage relationship with existing and new customers.
Abedin, B, Jafarzadeh, H
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From CRM to Social CRM and FRM [PDF]
Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics, 2016 C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage business relationships and the data and information associated with them.
Maria Cristina ENACHE +2 more
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Effectiveness of Corporate Social Media Activities to Increase Relational Outcomes [PDF]
, 2015 This study applies social media analytics to investigate the impact of different corporate social media activities on user word of mouth and attitudinal loyalty.
Beck, Roman, Risius, Marten
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Emotions in business-to-business service relationships [PDF]
, 2005 Emotion in business-to-business service relationships regarding cargo services is explored. The service relationship is characterised by mutual trust and cooperation.
Armistead C +45 more
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Developing Brand Relationship Quality through Online Brand Communities [PDF]
Pakistan Journal of Commerce and Social Sciences, 2017 Managers are interested in how to develop relationship with customers due to importance of social media based brand communities and changing landscape of communication. Similarly with online brand community platform a new concept emerged i.e. customer
Zoia Khan (Corresponding author)
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Consensus As A Tool Supporting Customer Behaviour Prediction In Social Crm Systems
Computer Science, 2012 Social Customer Relationship Management systems represent a new area in thefield of CRM which together with rapid development of Social Networks andSocial Media has acquired strategic importance for many companies.
Adam Czyszczoń, Aleksander Zgrzywa
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Analisa Manfaat Customer Relationship Management Terhadap Loyalitas Pelanggan Di Pondok Tjandra Indah Sports Club Surabaya [PDF]
, 2013 Penelitian ini dilakukan untuk menganalisa manfaat Customer Relationship Management terhadap loyalitas pelanggan pada Pondok Tjandra Indah Sports Club Surabaya.
Adriana, L. Y. (Lisa) +1 more
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