Incentives and the Sorting of Altruistic Agents into Street-Level Bureaucracies [PDF]
SSRN Electronic Journal, 2008 AbstractMany street‐level bureaucrats have the dual task of helping some clients, while sanctioning others. We develop a model of a street‐level bureaucracy, and we study the implications of its personnel policy on the self‐selection and allocation decisions of agents who differ in altruism towards clients. When bureaucrats are paid flat wages, they do
Margaretha Buurman, Robert Dur
core +16 more sources
A recipe for systems change: Predictive modeling and street-level bureaucracy among homeless services. [PDF]
PLoS ONEThis study analyzes the necessary components to managing a successful systems change by considering the processes of housing people experiencing homelessness across a range of geographic locations in the United States.
Curtis Smith, Moinak Bhaduri
doaj +4 more sources
“You're only a receptionist, what do you want to know for?”: Street-level bureaucracy on the front line of primary care in the United Kingdom [PDF]
Heliyon, 2023 Introduction: In care settings across the globe non-clinical staff are involved in filtering patients to the most appropriate source of care. This includes primary care where general practice receptionists are key in facilitating access to individual ...
Ian Litchfield +3 more
doaj +2 more sources
Street-Level Bureaucrats in a Catch-All Bureaucracy
Administration & Society, 2022 Since 2015 Dutch street-level bureaucrats have ample discretionary space to determine how to help clients. Simultaneously, resources were reduced. According to Zacka SLBs should avoid three pathological positions: indifference, caregiving, and enforcing. At the individual level SLBs supposedly accomplish that by a gymnastics of the self.
Margo Trappenburg +2 more
openalex +6 more sources
Indian Journal of Community Medicine, 2018 Background: The implementers of the tobacco control policy in the field have been neglected by the policymakers. They are the ones who have first-hand knowledge and their experiences in the field are not being used to bring about changes in the area of ...
Shaveta Menon
doaj +2 more sources
Street-level bureaucracy en actoren in de veiligheidszorg [PDF]
Tijdschrift voor Criminologie, 2016 Street-level bureaucracy and the actors in the public safety domain The editorial introduction to this special issue on street-level bureaucracy (36 years after the publication of Michael Lipsky’s book) draws attention to the important role of frontline workers in the implementation of policy in practice.
Emile Kolthoff +2 more
openalex +5 more sources
A bibliometric analysis of thematic developments in street-level bureaucracy research [PDF]
Public Administration and PolicyPurpose – Street-level bureaucracy (SLB) has been essential to public administration in executing government policies and shaping public service quality.
Anang Dwi Santoso, Andries Lionardo
doaj +2 more sources
ROMANIAN STREET LEVEL BUREAUCRACY: A DESCRIPTIVE FOUNDATION
Transylvanian Review of Administrative Sciences, 2018 Despite our relatively broad and robust understanding of street level bureaucracy in a Western context, this area of inquiry remains somewhat understudied in an Eastern European context.
Dan Octavian BALICA +2 more
doaj +3 more sources
Un/Doing Ethnicity in Intervening Swiss Street-Level Bureaucracy. A Police Service and a Child Welfare Service – an Ethnographic Perspective [PDF]
Swiss Journal of Sociology, 2019 The article presents the empirical findings of a multi-site ethnography in two organizations in Swiss street-level bureaucracy. We examined both a municipal child welfare office and the police force of a medium-sized city.
Piñeiro Esteban +2 more
doaj +2 more sources
Accessing medical records for research in South African public hospitals: a reflective narrative [PDF]
BMC Health Services ResearchBackground Access to medical data is important for health system research in South Africa. Researchers must obtain authorization from gatekeepers to enter hospitals and access medical records.
Daphney Nozizwe Conco +5 more
doaj +2 more sources