“You're only a receptionist, what do you want to know for?”: Street-level bureaucracy on the front line of primary care in the United Kingdom [PDF]
Heliyon, 2023 Introduction: In care settings across the globe non-clinical staff are involved in filtering patients to the most appropriate source of care. This includes primary care where general practice receptionists are key in facilitating access to individual ...
Ian Litchfield +3 more
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Street-level bureaucracy in tobacco control: A qualitative study of health department in district Jalandhar, Punjab [PDF]
Indian Journal of Community Medicine, 2018 Background: The implementers of the tobacco control policy in the field have been neglected by the policymakers. They are the ones who have first-hand knowledge and their experiences in the field are not being used to bring about changes in the area of ...
Shaveta Menon
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A recipe for systems change: Predictive modeling and street-level bureaucracy among homeless services. [PDF]
PLoS ONEThis study analyzes the necessary components to managing a successful systems change by considering the processes of housing people experiencing homelessness across a range of geographic locations in the United States.
Curtis Smith, Moinak Bhaduri
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Frontline workers in India’s tuberculosis (TB) elimination efforts: a street-level bureaucracy perspective [PDF]
BMC Public HealthBackground India’s fight against Tuberculosis (TB) has evolved from the National Tuberculosis (TB) Control Program (NTCP) in 1962 to the current National TB Elimination Program (NTEP), guided by the National Strategic Plan (2020–2025).
Vanita Singh +3 more
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Accessing medical records for research in South African public hospitals: a reflective narrative [PDF]
BMC Health Services ResearchBackground Access to medical data is important for health system research in South Africa. Researchers must obtain authorization from gatekeepers to enter hospitals and access medical records.
Daphney Nozizwe Conco +5 more
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Selection Processes in Prison-Based Treatment Referrals: A Street-Level Bureaucracy Perspective [PDF]
Crime and Delinquency, 2018 Maarten Kunst +2 more
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STREET-LEVEL BUREAUCRACY AND PUBLIC POLICIES: ANALYZING EDUCATIONAL POLICY IMPLEMENTATION FROM THE PERSPECTIVE OF SCHOOLS AND TEACHERS [PDF]
Educação em Revista, 2021 This paper analyzes the implementation of educational policies and the roles of school professionals considering the street-level bureaucracy theory (LIPSKY, 1980).
BREYNNER RICARDO DE OLIVEIRA +1 more
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Betwixt agency and accountability: re-visioning street-level bureaucrats
Commonwealth Journal of Local Governance, 2022 This paper presents a critical assessment of the much-discussed tension between bureaucratic accountability and the contextual discretion of ‘street-level bureaucrats’ (i.e. front-line public sector workers). Based on an extensive literature review, the
Priyanshu Gupta +2 more
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Street-Level Bureaucrats e integrazione dei migranti
Sociologia del Diritto, 2023 L’articolo affronta la questione di come gli street-level bureaucrats si sono adattati e hanno reagito alle difficoltà causate dai cambiamenti decisi dai policy maker nel campo delle politiche sociali e in particolare nelle politiche migratorie.
Vittorio Lannutti
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Sometimes Resigned, Sometimes Conflicted, and Mostly Risk Averse: Primary Care Doctors in India as Street Level Bureaucrats [PDF]
International Journal of Health Policy and Management, 2021 BackgroundIn this study, we use the case of medical doctors in the public health system in rural India to illustrate the nuances of how and why gaps in policy implementation occur at the frontline.
Sudha Ramani +3 more
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