Results 101 to 110 of about 2,196 (156)

Street-level bureaucracy revisited

Language and Dialogue, 2016
In social work practice, keeping records of encounters with clients is a routinized practice for documenting cases. This paper focuses on the specific task of obtaining the prospective clients’ correct address for filling in a standardized personal report form. My analysis focuses in the way both the client(s) and the social worker cooperatively orient
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The Theory of Street-Level Bureaucracy

Administration & Society, 1987
The characterization of decision making by the theory of street-level bureaucracy is subjected to critical analysis. Its similarities to several classical assumptions, common to bureaucratic discourse, are noted. An alternative "political" discourse and a complementary framework are explicated to advance the theory of street-level bureaucracy.
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STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY

Public Administration, 2007
The concept of ‘street‐level bureaucracy’ was coined by Michael Lipsky (1980) as the common denominator for what would become a scholarly theme. Since then his stress on the relative autonomy of professionals has been complemented by the insight that they are working in a micro‐network of relations, in varying contexts.
PETER HUPE, MICHAEL HILL
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"Street-Level" Bureaucracy and Political Support

Urban Affairs Quarterly, 1978
Failure of Mexican Americans to integrate and attach themselves to American political and social life is often attributed to bad personal experiences with political authorities. In this paper, levels of contact and satisfaction with several agencies of government are correlated with measures of political participation, political efficacy ...
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State Crime in the Street-Level Bureaucracy

International Criminal Justice Review, 2012
On the basis of two points of departure: (1) no state has clean hands and (2) the types of crime a state commits vary with state formations, this article explores cases where the Swedish state and its agencies have been held responsible for some form of wrongdoing.
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Caseloads, Performance, and Street-Level Bureaucracy

Urban Affairs Quarterly, 1981
It is well known that staff in public agencies have substantial discretion in carrying out their tasks. And it is widely claimed that heavy caseload pressure exacerbates such discretion. This study tests models of discretionary behavior induced by heavy caseloads in public agencies. It finds strong support for the argument that, facing both high short-
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Street-level bureaucracy in weak state institutions: an introduction

The aim of this chapter is to introduce the book and present its main arguments. The book explores how street-level bureaucracies in conditions of weak and precarious institutions affect public service delivery, citizens’ experiences of the state, and public policy implementation.
Gabriela Lotta, Fernando Nieto-Morales, Rik Peeters   +2 more
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Street-Level Bureaucracy and E-Government

Public Management Review, 2013
With the intensive use of information and communication technologies, governments are transforming into e-governments. While public management research has given increased attention to this subject lately, this article reviews the limited literature that deals with the impacts of e-government technologies on street-level bureaucracies.
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The Personal Side of Street-Level Bureaucracy

Urban Affairs Quarterly, 1986
Despite much evidence that municipal services are delivered mostly without significant class bias, suspicions remain that municipal administrators discriminate against the disadvantaged, particularly in one-to-one citizen-administrator interactions. This research develops evidence on that possibility by examining how helpfully and courteously citizens ...
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A story of toilets in street-level bureaucracies

Scandinavian Journal of Management, 1994
Abstract This article is a story about Finnish street-level bureaucracies. It deals with a small segment of a wider setting referred to as “the bureaucratic space and things”. The story focuses on a toilet for male clients in an Employment Service Agency.
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