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Street-Level bureaucracy in public administration: A systematic literature review
Public Management Review, 2023Ga Brewer, Ahrum Chang
exaly
The Art of Improvisation and Street-Level Bureaucracy
Public Voices, 2016This article explores the similarities and differences between the art of improvisation and street-level bureaucracy. By offering a new framework that points out the similarities between bureaucratic discretion and improvisation, we see how street-level bureaucracy has artistic elements, which can be helpful in expanding our understanding of this ...
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The weight of service delivery: administrative and rules burdens in street-level bureaucracy
International Review of Administrative Sciences, 2022Alexander Henderson +1 more
exaly
Prosocial rule breaking at the street level: the roles of leaders, peers, and bureaucracy
Public Management Review, 2020Casey Fleming
exaly
Dealing with disgust: Street-level bureaucrats as agents of Kafkaesque bureaucracy
Organization, 2020Muhammad Nisar, Ayesha Masood
exaly