Results 131 to 140 of about 9,520,286 (275)
The Practice and Origins of Performance Measurement: Assessing the Sunnyvale Model, 1984–2023
Public Administration Review, EarlyView.ABSTRACT Few regulatory reforms are as celebrated or emulated as the performance measurement system of Sunnyvale, California, which inspired the Government Performance and Results Act of 1993 and countless other national and local efforts. This study presents the first longitudinal, cross‐programmatic analysis of a performance measurement system ...
Joyce Kasing Tagal +2 more
wiley +1 more source
Qui sont les « agents de terrain » des agences de l’eau ?
Développement Durable et TerritoiresIn this article, we explore a “fuzzy” job, that of intervention officer for the Water Agencies. Real Street-level bureaucrats, these agents do not merely process subsidy applications.
Ophélie Schnitzler, François Destandau
doaj +1 more source
Artificial Intelligence, Bureaucratic Discretion, and Democratic Administration
Public Administration Review, EarlyView.ABSTRACT Since the start of the COVID‐19 pandemic, many countries have been using artificial intelligence (AI) to replace civil service personnel. We argue that this practice undermines core democratic values. Using the public values framework, we identify four clusters of values that are threatened when bureaucratic discretion is transferred to ...
L. Jason Anastasopoulos
wiley +1 more source
Workload Pressure and Client Deservingness: How Do Street-Level Bureaucrats Cope in Dual Pressure?
Street-level bureaucrats are both burden bearers in policy implementation and burden creators when responding to public demands. Under this dual pressure, how do they respond to public needs? So this study aims to explore how workload pressure and client
Xiaojiao Shi
core +2 more sources
Social InclusionMigration management is becoming increasingly digitalised, with digital borders producing inequalities by fixing framings that determine who is allowed entry and residence.
Iris Poelen, Ricky van Oers
doaj +1 more source
A Public Philosophy for Public Administration in Times of Democratic Crisis
Public Administration Review, EarlyView.ABSTRACT Public administration is at the center of the global democratic crisis. Meeting this challenge requires more than managerial and analytic competence—it requires a public philosophy grounded in the first principles of democratic ethos. We offer such a philosophy, drawing on four seminal thinkers whose concepts reflect the conditions public ...
Curtis Ventriss, Tina Nabatchi
wiley +1 more source
Public Administration Review, EarlyView.ABSTRACT As artificial intelligence (AI) increasingly transforms public administration, understanding its impact on perceived legitimacy becomes paramount, particularly, in high‐stakes areas such as policing. While existing research offers mixed evidence on whether government AI use enhances or undermines citizens' perceptions of fairness and trust ...
Canyu Gao, Norma M. Riccucci
wiley +1 more source
“I Paid A Bribe”—Lessons and Insights From Crowdsourced Corruption Reporting in India
Regulation &Governance, EarlyView.ABSTRACT Preventing and reducing corruption has proven to be an enormous challenge. An important step in this process is to produce and use good metrics to identify where anti‐corruption resources would be most beneficial. Most measures of corruption, however, rely on surveys of perceptions or bribery incidence.
Ina Kubbe +2 more
wiley +1 more source
Regulation &Governance, EarlyView.ABSTRACT There is growing evidence of the occurrence of several types of goal displacement in regulatory enforcement agencies. A major underlying determinant of these phenomena is the neglect of ambiguities characterizing the goals of these agencies.
Kees Huizinga, Martin de Bree
wiley +1 more source
Regulation &Governance, EarlyView.ABSTRACT In health care regulation, open outcome‐oriented standards are used to provide flexibility for care organizations to determine how to deal with complex issues. What remains understudied is how this works out in practice. This paper studies how inspectors use open standards to regulate the complex issue of person‐centered care.
Mirjam Kalisvaart +3 more
wiley +1 more source