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Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
portal: Libraries and the Academy, 2009Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services.
Lori Eakin, Jeffrey Pomerantz
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The Reference Librarian, 2002
Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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The future of reference and information services in a virtual world
Proceedings of the American Society for Information Science and Technology, 2009Over the past few years, reference and information services have increasingly moved away from library reference desks and away from libraries’ print collections out into the virtual world. A number of studies have examined virtual reference services, focusing on issues such as collaboration during the research process (e.g.
Denise E. Agosto +3 more
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A reference model of virtual service production networks
Service Oriented Computing and Applications, 2008Virtual organisation of collaborative networks frequently demands for information and communication technology to support coordination of cross-organisational business process chains. Service-oriented software technologies provide promising means to regulate and enforce coordination of cross-organisational software service interactions but miss ...
Christian Zirpins, Wolfgang Emmerich
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Study on the collaboration mechanism of the virtual reference service
The Electronic Library, 2007PurposeAs the virtual reference service (VRS) is becoming a standard service of the digital library, efficient collaboration among virtual reference services is also becoming more and more important for information exchange and sharing. This paper seeks to examine existing collaborative VRS systems with a view to achieving collaboration.Design ...
Yi Jin, Min Huang, Haoming Lin, Jing Guo
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Not Virtual, but a Real, Live, Online, Interactive Reference Service
Medical Reference Services Quarterly, 2003In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies.
Lisa Lott, Jerant, Kenneth, Firestein
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InfoEyes: A Virtual Reference Service for the Visually Impaired
Library Hi Tech News, 2004Outlines the introduction of a new service dubbed InfoEyes that was launched early in 2004 to provide online reference services and related information training specifically for print‐impaired individuals. InfoEyes is a multi‐state project involving libraries for the blind and print impaired in 11 states and the District of Columbia.
Tom Peters +3 more
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Examining virtual reference services in academic libraries
Public Services Quarterly, 2020Virtual reference services, once considered an alternative to traditional in-person reference services, are now the norm.
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Advantages of Library Virtual Reference Services
Bibliotekovedenie [Library and Information Science (Russia)], 2013Information service of users is the most important function of the foreign and the Russian libraries. Informatization and computerization change the user’s needs, professional qualities of librarian-specialist, component part of stock, technology and organization of library processes, and mainly reference service.
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MOOving Towards a Virtual Reference Service
The Reference Librarian, 1994Using the Internet and a software development program called LambdaMOO, it is possible to create a text-based and real-lime virtual reality for multiple users. In such a virtual reality, many simultaneous users can logon and communicate with each other, interact with programmed objects, and move around a virtual landscape (generically called a MOO ...
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