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Virtual Reference Services in Modern Libraries
International Journal of Digital Library Systems, 2015Reference Service is an important personalized service in the library and information centers. Traditionally, it is a one-to-one service provided by the reference librarian to users. But the present epoch is being transformed by the technology. Thus, with the progression of shifting technology the approaches of providing reference service in the ...
Nadim Akhtar Khan, Tazeem Zainab
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Examining virtual reference services in academic libraries
Public Services Quarterly, 2020Virtual reference services, once considered an alternative to traditional in-person reference services, are now the norm.
Brad Vogus
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Managing an Established Virtual Reference Service
Internet Reference Services Quarterly, 2003SUMMARY Virtual reference, no longer a “new thing,” has become an integral part of reference services. While implementing a new virtual reference service may not be as difficult now as it was in the past, established services must still grapple with several difficult philosophical, managerial, and policy issues.
Amy VanScoy, Karen Ciccone
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Planning, Implementing, and Using a Virtual Reference Service
Medical Reference Services Quarterly, 2003Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a ...
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Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
portal: Libraries and the Academy, 2009Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services.
Lori Eakin, Jeffrey Pomerantz
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The Reference Librarian, 2002
Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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The future of reference and information services in a virtual world
Proceedings of the American Society for Information Science and Technology, 2009Over the past few years, reference and information services have increasingly moved away from library reference desks and away from libraries’ print collections out into the virtual world. A number of studies have examined virtual reference services, focusing on issues such as collaboration during the research process (e.g.
Denise E. Agosto +3 more
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Promotion and Evaluation of a Virtual Live Reference Service
Medical Reference Services Quarterly, 2003The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library.
Kathleen A, McGraw +2 more
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A reference model of virtual service production networks
Service Oriented Computing and Applications, 2008Virtual organisation of collaborative networks frequently demands for information and communication technology to support coordination of cross-organisational business process chains. Service-oriented software technologies provide promising means to regulate and enforce coordination of cross-organisational software service interactions but miss ...
Christian Zirpins, Wolfgang Emmerich
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Study on the collaboration mechanism of the virtual reference service
The Electronic Library, 2007PurposeAs the virtual reference service (VRS) is becoming a standard service of the digital library, efficient collaboration among virtual reference services is also becoming more and more important for information exchange and sharing. This paper seeks to examine existing collaborative VRS systems with a view to achieving collaboration.Design ...
Yi Jin, Min Huang, Haoming Lin, Jing Guo
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